{"users":[{"id":1,"username":"Mel","name":"Mel","avatar_template":"/user_avatar/community.tawk.to/mel/{size}/18_2.png","flair_name":null,"admin":true,"trust_level":4},{"id":10,"username":"kristaps","name":"Kristaps","avatar_template":"/user_avatar/community.tawk.to/kristaps/{size}/37_2.png","flair_name":null,"admin":true,"moderator":true,"trust_level":4},{"id":4750,"username":"JethroPaul","name":"Jethro F.","avatar_template":"/letter_avatar_proxy/v4/letter/j/e5b9ba/{size}.png","flair_name":null,"moderator":true,"trust_level":2},{"id":1414,"username":"jr96","name":"","avatar_template":"/user_avatar/community.tawk.to/jr96/{size}/989_2.png","flair_name":null,"trust_level":2},{"id":383,"username":"Clerison","name":"Clerison Saldanha","avatar_template":"/user_avatar/community.tawk.to/clerison/{size}/278_2.png","flair_name":null,"trust_level":1},{"id":15,"username":"LEOHDZ","name":"","avatar_template":"/user_avatar/community.tawk.to/leohdz/{size}/2958_2.png","flair_name":null,"trust_level":2},{"id":5869,"username":"JasonL","name":"Jason Levy","avatar_template":"/user_avatar/community.tawk.to/jasonl/{size}/2480_2.png","flair_name":null,"trust_level":0},{"id":61,"username":"CroDragon","name":"Dragan","avatar_template":"/user_avatar/community.tawk.to/crodragon/{size}/403_2.png","flair_name":null,"trust_level":1},{"id":146,"username":"Mytx","name":"Mateo  FY","avatar_template":"/user_avatar/community.tawk.to/mytx/{size}/111_2.png","flair_name":null,"trust_level":0},{"id":2071,"username":"workerchecks","name":"Aaron","avatar_template":"/user_avatar/community.tawk.to/workerchecks/{size}/1291_2.png","flair_name":null,"trust_level":1},{"id":2402,"username":"junf","name":"Jun Festin","avatar_template":"/letter_avatar_proxy/v4/letter/j/3e96dc/{size}.png","flair_name":null,"trust_level":1},{"id":8875,"username":"DrewJ","name":"Drew Johnstone","avatar_template":"/user_avatar/community.tawk.to/drewj/{size}/3802_2.png","flair_name":null,"trust_level":0},{"id":848,"username":"brunozanoelo","name":"Bruno Zanoelo","avatar_template":"/letter_avatar_proxy/v4/letter/b/c4cdca/{size}.png","flair_name":null,"trust_level":0},{"id":817,"username":"Lars","name":"Lars","avatar_template":"/user_avatar/community.tawk.to/lars/{size}/1001_2.png","flair_name":null,"trust_level":2},{"id":2835,"username":"aacoimbra","name":"Arthur Coimbra","avatar_template":"/letter_avatar_proxy/v4/letter/a/b782af/{size}.png","flair_name":null,"trust_level":1},{"id":2929,"username":"young.devil24","name":"Adam","avatar_template":"/user_avatar/community.tawk.to/young.devil24/{size}/2778_2.png","flair_name":null,"trust_level":1},{"id":4658,"username":"Aphec","name":"Jordi","avatar_template":"/letter_avatar_proxy/v4/letter/a/90db22/{size}.png","flair_name":null,"trust_level":0},{"id":7583,"username":"Dziubson","name":"Dziubek","avatar_template":"/user_avatar/community.tawk.to/dziubson/{size}/3209_2.png","flair_name":null,"trust_level":1},{"id":427,"username":"Jeffreyhickman","name":"Jeffrey Hickman","avatar_template":"/letter_avatar_proxy/v4/letter/j/c4cdca/{size}.png","flair_name":null,"trust_level":0},{"id":635,"username":"alishaynoor","name":"jackie88","avatar_template":"/user_avatar/community.tawk.to/alishaynoor/{size}/440_2.png","flair_name":null,"trust_level":0},{"id":2255,"username":"GuyLJ","name":"Guy","avatar_template":"/letter_avatar_proxy/v4/letter/g/a9adbd/{size}.png","flair_name":null,"trust_level":1},{"id":401,"username":"LeoHdz1","name":"Leo Hernández","avatar_template":"/user_avatar/community.tawk.to/leohdz1/{size}/263_2.png","flair_name":null,"trust_level":1},{"id":534,"username":"michaelaskew","name":"michael askew","avatar_template":"/letter_avatar_proxy/v4/letter/m/58f4c7/{size}.png","flair_name":null,"trust_level":1},{"id":466,"username":"djordjeb","name":"Đorđe","avatar_template":"/user_avatar/community.tawk.to/djordjeb/{size}/292_2.png","flair_name":null,"trust_level":1},{"id":34,"username":"Ralph","name":"","avatar_template":"/user_avatar/community.tawk.to/ralph/{size}/56_2.png","flair_name":null,"admin":true,"moderator":true,"trust_level":2},{"id":168,"username":"catiedotco","name":"Catie Lake","avatar_template":"/letter_avatar_proxy/v4/letter/c/b2d939/{size}.png","flair_name":null,"trust_level":0},{"id":7883,"username":"RokasK","name":"Rokas","avatar_template":"/letter_avatar_proxy/v4/letter/r/ec9cab/{size}.png","flair_name":null,"trust_level":0},{"id":955,"username":"KiranK","name":"Kiran","avatar_template":"/letter_avatar_proxy/v4/letter/k/a87d85/{size}.png","flair_name":null,"trust_level":2},{"id":5026,"username":"RemyL","name":"Rémy","avatar_template":"/letter_avatar_proxy/v4/letter/r/258eb7/{size}.png","flair_name":null,"trust_level":0},{"id":8848,"username":"JillH","name":"Jill Hendershot","avatar_template":"/user_avatar/community.tawk.to/jillh/{size}/3786_2.png","flair_name":null,"trust_level":0},{"id":56,"username":"vijaycheffyhub","name":"Vijay","avatar_template":"/letter_avatar_proxy/v4/letter/v/e274bd/{size}.png","flair_name":null,"trust_level":1},{"id":139,"username":"ToysRUS","name":"ToysRUSCreditCard","avatar_template":"/letter_avatar_proxy/v4/letter/t/ac91a4/{size}.png","flair_name":null,"trust_level":0},{"id":5836,"username":"ronST","name":"Ron","avatar_template":"/letter_avatar_proxy/v4/letter/r/c67d28/{size}.png","flair_name":null,"trust_level":1},{"id":7272,"username":"Summie","name":"Sumita","avatar_template":"/letter_avatar_proxy/v4/letter/s/48db29/{size}.png","flair_name":null,"trust_level":0},{"id":436,"username":"brian00smith","name":"Brian","avatar_template":"/user_avatar/community.tawk.to/brian00smith/{size}/272_2.png","flair_name":null,"trust_level":0},{"id":1057,"username":"Miracle","name":"GmMiracle // Berkay","avatar_template":"/user_avatar/community.tawk.to/miracle/{size}/785_2.png","flair_name":null,"trust_level":0},{"id":1212,"username":"shankygupta79","name":"Priyanka Yadav","avatar_template":"/user_avatar/community.tawk.to/shankygupta79/{size}/884_2.png","flair_name":null,"trust_level":0},{"id":99,"username":"MoneyMouth","name":"Antonio Thornton","avatar_template":"/user_avatar/community.tawk.to/moneymouth/{size}/87_2.png","flair_name":null,"trust_level":0},{"id":340,"username":"MPSkill","name":"Matthew ","avatar_template":"/letter_avatar_proxy/v4/letter/m/87869e/{size}.png","flair_name":null,"trust_level":0},{"id":377,"username":"Theo82","name":"Roberto Lozano","avatar_template":"/user_avatar/community.tawk.to/theo82/{size}/246_2.png","flair_name":null,"trust_level":0},{"id":442,"username":"Roecharles","name":"Grand Energy Services Support","avatar_template":"/user_avatar/community.tawk.to/roecharles/{size}/274_2.png","flair_name":null,"trust_level":0},{"id":538,"username":"Alaska03","name":"Shreya","avatar_template":"/letter_avatar_proxy/v4/letter/a/71e660/{size}.png","flair_name":null,"trust_level":0},{"id":477,"username":"aaeq16","name":"Arturo Espinoza","avatar_template":"/user_avatar/community.tawk.to/aaeq16/{size}/301_2.png","flair_name":null,"trust_level":0},{"id":851,"username":"mhktanbir","name":"Mahamodul Hasan Khan","avatar_template":"/user_avatar/community.tawk.to/mhktanbir/{size}/590_2.png","flair_name":null,"trust_level":0},{"id":854,"username":"mezba016","name":"Mezba","avatar_template":"/user_avatar/community.tawk.to/mezba016/{size}/591_2.png","flair_name":null,"trust_level":0},{"id":1350,"username":"arickle","name":"Aaron Rickle","avatar_template":"/letter_avatar_proxy/v4/letter/a/49beb7/{size}.png","flair_name":null,"trust_level":1},{"id":630,"username":"Anastaisa","name":"Anastasia","avatar_template":"/letter_avatar_proxy/v4/letter/a/5e9695/{size}.png","flair_name":null,"trust_level":1},{"id":791,"username":"BennyIs","name":"Ben Berger","avatar_template":"/letter_avatar_proxy/v4/letter/b/d2c977/{size}.png","flair_name":null,"trust_level":2},{"id":1572,"username":"Steven","name":"Steven @ Quiz Revo","avatar_template":"/user_avatar/community.tawk.to/steven/{size}/1047_2.png","flair_name":null,"trust_level":0},{"id":4535,"username":"gary598byers","name":"Gary Byers","avatar_template":"/letter_avatar_proxy/v4/letter/g/4af34b/{size}.png","flair_name":null,"trust_level":0},{"id":188,"username":"Bruhnsen","name":"Torben","avatar_template":"/user_avatar/community.tawk.to/bruhnsen/{size}/131_2.png","flair_name":null,"trust_level":0},{"id":453,"username":"ManojiW","name":"Manoj","avatar_template":"/user_avatar/community.tawk.to/manojiw/{size}/281_2.png","flair_name":null,"trust_level":2},{"id":1073,"username":"tawkuser38356","name":"James Weston","avatar_template":"/letter_avatar_proxy/v4/letter/t/7ea924/{size}.png","flair_name":null,"trust_level":0},{"id":379,"username":"vousys","name":"Vousys - TusFacturasAPP","avatar_template":"/user_avatar/community.tawk.to/vousys/{size}/1673_2.png","flair_name":null,"trust_level":1},{"id":352,"username":"Lionesopfhi45","name":"Kimber Sinkclear","avatar_template":"/letter_avatar_proxy/v4/letter/l/5fc32e/{size}.png","flair_name":null,"trust_level":1},{"id":561,"username":"Alexdyfs","name":"Alex","avatar_template":"/letter_avatar_proxy/v4/letter/a/8dc957/{size}.png","flair_name":null,"trust_level":1},{"id":1098,"username":"AndreaM","name":"Andrea","avatar_template":"/user_avatar/community.tawk.to/andream/{size}/818_2.png","flair_name":null,"trust_level":0},{"id":4371,"username":"PFX","name":"PFX Trader","avatar_template":"/user_avatar/community.tawk.to/pfx/{size}/1912_2.png","flair_name":null,"trust_level":0},{"id":6,"username":"robert","name":"Robert","avatar_template":"/user_avatar/community.tawk.to/robert/{size}/24_2.png","flair_name":null,"admin":true,"moderator":true,"trust_level":4},{"id":432,"username":"fachai","name":"Fachai","avatar_template":"/letter_avatar_proxy/v4/letter/f/edb3f5/{size}.png","flair_name":null,"trust_level":0},{"id":437,"username":"fara","name":"fara","avatar_template":"/letter_avatar_proxy/v4/letter/f/ea5d25/{size}.png","flair_name":null,"trust_level":0},{"id":510,"username":"katesmith1304","name":"Customer Support","avatar_template":"/letter_avatar_proxy/v4/letter/k/46a35a/{size}.png","flair_name":null,"trust_level":0},{"id":834,"username":"justinpm","name":"Justin M","avatar_template":"/user_avatar/community.tawk.to/justinpm/{size}/573_2.png","flair_name":null,"trust_level":1},{"id":1038,"username":"weelow","name":"Wael Azmy","avatar_template":"/user_avatar/community.tawk.to/weelow/{size}/760_2.png","flair_name":null,"trust_level":1},{"id":572,"username":"Santorrr","name":"","avatar_template":"/user_avatar/community.tawk.to/santorrr/{size}/374_2.png","flair_name":null,"trust_level":0},{"id":739,"username":"Booostr","name":"matthew","avatar_template":"/letter_avatar_proxy/v4/letter/b/59ef9b/{size}.png","flair_name":null,"trust_level":0},{"id":733,"username":"AzizBey","name":"Aziz","avatar_template":"/user_avatar/community.tawk.to/azizbey/{size}/516_2.png","flair_name":null,"trust_level":0},{"id":1202,"username":"Recep","name":"Poyraz","avatar_template":"/letter_avatar_proxy/v4/letter/r/45deac/{size}.png","flair_name":null,"trust_level":0},{"id":2614,"username":"ELLA","name":"","avatar_template":"/letter_avatar_proxy/v4/letter/e/cdc98d/{size}.png","flair_name":null,"trust_level":0},{"id":7930,"username":"licjn","name":"Cindy Li","avatar_template":"/letter_avatar_proxy/v4/letter/l/9fc348/{size}.png","flair_name":null,"trust_level":0},{"id":932,"username":"Alkrie","name":"Prem","avatar_template":"/letter_avatar_proxy/v4/letter/a/dbc845/{size}.png","flair_name":null,"trust_level":1},{"id":2758,"username":"kraus","name":"Kraus","avatar_template":"/user_avatar/community.tawk.to/kraus/{size}/1556_2.png","flair_name":null,"trust_level":1},{"id":6764,"username":"Val87","name":"Valéria Sousa Silva","avatar_template":"/letter_avatar_proxy/v4/letter/v/45deac/{size}.png","flair_name":null,"trust_level":0},{"id":354,"username":"RonZiemiecki","name":"Ron Ziemiecki","avatar_template":"/user_avatar/community.tawk.to/ronziemiecki/{size}/234_2.png","flair_name":null,"trust_level":0},{"id":6534,"username":"DanielFrank","name":"Daniel Frank","avatar_template":"/user_avatar/community.tawk.to/danielfrank/{size}/2753_2.png","flair_name":null,"trust_level":0},{"id":2689,"username":"Janice","name":"Janice","avatar_template":"/letter_avatar_proxy/v4/letter/j/3be4f8/{size}.png","flair_name":null,"moderator":true,"trust_level":2},{"id":6347,"username":"RyanVosman","name":"Ryan","avatar_template":"/letter_avatar_proxy/v4/letter/r/ecc23a/{size}.png","flair_name":null,"trust_level":0},{"id":871,"username":"Anckan79","name":"Andreas","avatar_template":"/letter_avatar_proxy/v4/letter/a/ecb155/{size}.png","flair_name":null,"trust_level":0},{"id":4775,"username":"YSCX","name":"CapitalXtend","avatar_template":"/letter_avatar_proxy/v4/letter/y/ba9def/{size}.png","flair_name":null,"trust_level":0},{"id":1099,"username":"szivnet","name":"SzivNet","avatar_template":"/letter_avatar_proxy/v4/letter/s/f9ae1b/{size}.png","flair_name":null,"trust_level":1},{"id":1144,"username":"ChatEnder","name":"Matej","avatar_template":"/letter_avatar_proxy/v4/letter/c/71c47a/{size}.png","flair_name":null,"trust_level":1},{"id":1802,"username":"ph0enix","name":"Patrick F.","avatar_template":"/user_avatar/community.tawk.to/ph0enix/{size}/1173_2.png","flair_name":null,"trust_level":0}],"primary_groups":[],"flair_groups":[],"topic_list":{"can_create_topic":false,"more_topics_url":"/c/community-discussion/feature-requests/6?page=1","per_page":30,"top_tags":["product-update","ai-assist","reporting","api","tracking","statistics","facebook-messenger","omnichannel"],"topics":[{"id":21,"title":"About the Feature Requests category","fancy_title":"About the Feature Requests category","slug":"about-the-feature-requests-category","posts_count":2,"reply_count":1,"highest_post_number":11,"image_url":null,"created_at":"2023-04-10T02:24:24.443Z","last_posted_at":"2025-08-20T12:35:03.086Z","bumped":true,"bumped_at":"2024-09-01T15:16:58.327Z","archetype":"regular","unseen":false,"pinned":true,"unpinned":null,"excerpt":"The Feature Requests category is where community members can share ideas and suggestions for improving the tawk.to platform. Before creating a new topic, please search existing ones in the top right corner to make sure y…","visible":true,"closed":true,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1479,"like_count":4,"has_summary":false,"last_poster_username":"kristaps","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"can_vote":false,"posters":[{"extras":null,"description":"Original Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null}]},{"id":57,"title":"[Completed] Integrate Facebook Messenger, Whatsapp, Telegram, and more","fancy_title":"[Completed] Integrate Facebook Messenger, Whatsapp, Telegram, and more","slug":"completed-integrate-facebook-messenger-whatsapp-telegram-and-more","posts_count":90,"reply_count":32,"highest_post_number":109,"image_url":null,"created_at":"2023-04-12T04:22:07.782Z","last_posted_at":"2026-04-23T18:20:05.249Z","bumped":true,"bumped_at":"2026-04-23T18:43:45.591Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["omnichannel"],"tags_descriptions":{},"views":29062,"like_count":151,"has_summary":true,"last_poster_username":"LEOHDZ","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":92,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1414,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":383,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null}]},{"id":58,"title":"Customize tickets emails","fancy_title":"Customize tickets emails","slug":"customize-tickets-emails","posts_count":14,"reply_count":4,"highest_post_number":16,"image_url":null,"created_at":"2023-04-12T04:29:32.512Z","last_posted_at":"2025-11-05T20:42:57.278Z","bumped":true,"bumped_at":"2025-11-05T20:42:57.278Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":3731,"like_count":43,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":52,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":5869,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":165,"title":"Import/export knowledge base articles","fancy_title":"Import/export knowledge base articles","slug":"import-export-knowledge-base-articles","posts_count":25,"reply_count":3,"highest_post_number":29,"image_url":null,"created_at":"2023-04-17T05:39:21.143Z","last_posted_at":"2026-05-01T20:54:54.749Z","bumped":true,"bumped_at":"2026-05-01T20:54:54.749Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":5882,"like_count":24,"has_summary":false,"last_poster_username":"DrewJ","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":43,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":61,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":146,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":2071,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":2402,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":8875,"primary_group_id":null,"flair_group_id":null}]},{"id":63,"title":"Emails language should be customizable","fancy_title":"Emails language should be customizable","slug":"emails-language-should-be-customizable","posts_count":30,"reply_count":14,"highest_post_number":37,"image_url":null,"created_at":"2023-04-12T05:19:51.541Z","last_posted_at":"2024-09-25T12:10:18.621Z","bumped":true,"bumped_at":"2025-02-17T23:32:49.073Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":3991,"like_count":19,"has_summary":false,"last_poster_username":"LEOHDZ","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":32,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":848,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":817,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":2835,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null}]},{"id":9805,"title":"Tawk to Redesign","fancy_title":"Tawk to Redesign","slug":"tawk-to-redesign","posts_count":25,"reply_count":19,"highest_post_number":27,"image_url":null,"created_at":"2024-09-25T08:43:25.098Z","last_posted_at":"2026-04-08T13:14:58.210Z","bumped":true,"bumped_at":"2026-04-08T13:14:58.210Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["product-update","api"],"tags_descriptions":{},"views":3426,"like_count":24,"has_summary":false,"last_poster_username":"Dziubson","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":24,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":2929,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":4658,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":7583,"primary_group_id":null,"flair_group_id":null}]},{"id":59,"title":"Agent Login Tracking","fancy_title":"Agent Login Tracking","slug":"agent-login-tracking","posts_count":8,"reply_count":1,"highest_post_number":9,"image_url":null,"created_at":"2023-04-12T04:33:46.187Z","last_posted_at":"2026-01-05T21:03:32.833Z","bumped":true,"bumped_at":"2026-01-23T10:22:41.732Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2981,"like_count":7,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":19,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":427,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":635,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":2255,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":826,"title":"AI Assist is great but it would be even better if","fancy_title":"AI Assist is great but it would be even better if","slug":"ai-assist-is-great-but-it-would-be-even-better-if","posts_count":11,"reply_count":4,"highest_post_number":16,"image_url":null,"created_at":"2023-06-15T10:10:51.415Z","last_posted_at":"2023-11-01T06:54:41.806Z","bumped":true,"bumped_at":"2023-11-01T06:54:37.413Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":true,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":3070,"like_count":22,"has_summary":false,"last_poster_username":"Ralph","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":14,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":401,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":534,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":466,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null}]},{"id":327,"title":"Delete unwanted Tags","fancy_title":"Delete unwanted Tags","slug":"delete-unwanted-tags","posts_count":18,"reply_count":6,"highest_post_number":21,"image_url":null,"created_at":"2023-04-25T13:08:37.783Z","last_posted_at":"2026-04-24T19:54:51.554Z","bumped":true,"bumped_at":"2026-04-24T19:54:51.554Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2004,"like_count":9,"has_summary":false,"last_poster_username":"JillH","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":13,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":168,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":7883,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":955,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":5026,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":8848,"primary_group_id":null,"flair_group_id":null}]},{"id":151,"title":"Feature to see if customer has read agent's message or not","fancy_title":"Feature to see if customer has read agent’s message or not","slug":"feature-to-see-if-customer-has-read-agents-message-or-not","posts_count":11,"reply_count":4,"highest_post_number":11,"image_url":null,"created_at":"2023-04-16T06:11:33.442Z","last_posted_at":"2025-08-01T18:20:32.624Z","bumped":true,"bumped_at":"2025-08-01T18:20:32.624Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2711,"like_count":4,"has_summary":false,"last_poster_username":"Summie","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":11,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":56,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":139,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":5836,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":7272,"primary_group_id":null,"flair_group_id":null}]},{"id":62,"title":"Edit & Delete Messages","fancy_title":"Edit & Delete Messages","slug":"edit-delete-messages","posts_count":1,"reply_count":0,"highest_post_number":1,"image_url":null,"created_at":"2023-04-12T05:19:20.617Z","last_posted_at":"2023-04-12T05:19:20.700Z","bumped":true,"bumped_at":"2023-04-13T10:02:32.340Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1107,"like_count":0,"has_summary":false,"last_poster_username":"Mel","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":11,"can_vote":true,"user_voted":null,"posters":[{"extras":"latest single","description":"Original Poster, Most Recent Poster","user_id":1,"primary_group_id":null,"flair_group_id":null}]},{"id":912,"title":"[Completed] Add Dark Mode for dashboard","fancy_title":"[Completed] Add Dark Mode for dashboard","slug":"completed-add-dark-mode-for-dashboard","posts_count":18,"reply_count":7,"highest_post_number":21,"image_url":null,"created_at":"2023-06-22T22:43:37.052Z","last_posted_at":"2025-12-04T08:30:04.240Z","bumped":true,"bumped_at":"2025-12-04T08:30:04.240Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":true,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":6846,"like_count":10,"has_summary":false,"last_poster_username":"kristaps","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":10,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":436,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1057,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1212,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null}]},{"id":213,"title":"AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )","fancy_title":"AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )","slug":"ai-chat-integration-solved-see-https-www-tawk-to-introducing-ai-assist","posts_count":11,"reply_count":3,"highest_post_number":16,"image_url":null,"created_at":"2023-04-18T22:03:30.597Z","last_posted_at":"2023-07-20T02:26:03.052Z","bumped":true,"bumped_at":"2023-07-20T02:26:03.052Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":6680,"like_count":13,"has_summary":false,"last_poster_username":"Alaska03","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":10,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":99,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":340,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":377,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":442,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":538,"primary_group_id":null,"flair_group_id":null}]},{"id":998,"title":"Schedule service hours by departments or users","fancy_title":"Schedule service hours by departments or users","slug":"schedule-service-hours-by-departments-or-users","posts_count":7,"reply_count":1,"highest_post_number":7,"image_url":null,"created_at":"2023-07-07T08:27:23.756Z","last_posted_at":"2025-02-13T16:49:38.154Z","bumped":true,"bumped_at":"2026-01-29T17:53:54.545Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2959,"like_count":5,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":9,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":477,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":851,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":854,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1350,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":1329,"title":"Set up aliases on a property basis","fancy_title":"Set up aliases on a property basis","slug":"set-up-aliases-on-a-property-basis","posts_count":5,"reply_count":1,"highest_post_number":5,"image_url":null,"created_at":"2023-08-17T13:02:55.127Z","last_posted_at":"2024-03-14T11:12:30.491Z","bumped":true,"bumped_at":"2024-03-14T11:12:30.491Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1125,"like_count":3,"has_summary":false,"last_poster_username":"Steven","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":9,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":630,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":791,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1572,"primary_group_id":null,"flair_group_id":null}]},{"id":4741,"title":"Ability to Change Email Language","fancy_title":"Ability to Change Email Language","slug":"ability-to-change-email-language","posts_count":6,"reply_count":2,"highest_post_number":7,"image_url":null,"created_at":"2024-08-07T20:07:58.237Z","last_posted_at":"2026-04-21T08:46:58.544Z","bumped":true,"bumped_at":"2026-04-21T08:46:58.544Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["product-update"],"tags_descriptions":{},"views":1893,"like_count":5,"has_summary":false,"last_poster_username":"kristaps","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":8,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":2835,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":4535,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null}]},{"id":402,"title":"Annual schedule - holidays","fancy_title":"Annual schedule - holidays","slug":"annual-schedule-holidays","posts_count":4,"reply_count":1,"highest_post_number":4,"image_url":null,"created_at":"2023-05-01T12:46:49.829Z","last_posted_at":"2023-12-22T15:17:54.407Z","bumped":true,"bumped_at":"2023-12-22T15:17:54.407Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1661,"like_count":1,"has_summary":false,"last_poster_username":"tawkuser38356","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":8,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":188,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":453,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1073,"primary_group_id":null,"flair_group_id":null}]},{"id":766,"title":"Notifications: Twinkling bubble on desktop apps","fancy_title":"Notifications: Twinkling bubble on desktop apps","slug":"notifications-twinkling-bubble-on-desktop-apps","posts_count":4,"reply_count":0,"highest_post_number":4,"image_url":null,"created_at":"2023-06-09T11:14:03.506Z","last_posted_at":"2023-07-27T15:09:18.725Z","bumped":true,"bumped_at":"2023-07-27T15:09:18.725Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1001,"like_count":0,"has_summary":false,"last_poster_username":"Alexdyfs","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":8,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":379,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":352,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":561,"primary_group_id":null,"flair_group_id":null}]},{"id":2246,"title":"Adding Hyperlinks to TAWK live chats","fancy_title":"Adding Hyperlinks to TAWK live chats","slug":"adding-hyperlinks-to-tawk-live-chats","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":null,"created_at":"2024-01-03T12:55:19.481Z","last_posted_at":"2024-12-26T04:11:45.818Z","bumped":true,"bumped_at":"2024-12-26T04:11:45.818Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2088,"like_count":2,"has_summary":false,"last_poster_username":"robert","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":7,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1098,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":4371,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":6,"primary_group_id":null,"flair_group_id":null}]},{"id":945,"title":"Give option to add another email as CC in the offline replies","fancy_title":"Give option to add another email as CC in the offline replies","slug":"give-option-to-add-another-email-as-cc-in-the-offline-replies","posts_count":3,"reply_count":0,"highest_post_number":3,"image_url":null,"created_at":"2023-06-29T09:39:54.090Z","last_posted_at":"2024-06-06T06:46:41.701Z","bumped":true,"bumped_at":"2024-06-06T06:46:41.701Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["reporting"],"tags_descriptions":{},"views":2205,"like_count":0,"has_summary":false,"last_poster_username":"ManojiW","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":7,"can_vote":true,"user_voted":null,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":453,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null}]},{"id":893,"title":"Sound Notifications for Incoming Chats on AI Assist","fancy_title":"Sound Notifications for Incoming Chats on AI Assist","slug":"sound-notifications-for-incoming-chats-on-ai-assist","posts_count":8,"reply_count":1,"highest_post_number":9,"image_url":null,"created_at":"2023-06-22T05:07:35.031Z","last_posted_at":"2024-05-10T22:58:45.504Z","bumped":true,"bumped_at":"2024-05-10T22:58:45.504Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1975,"like_count":4,"has_summary":false,"last_poster_username":"weelow","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":7,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":432,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":437,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":510,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":834,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":1038,"primary_group_id":null,"flair_group_id":null}]},{"id":1502,"title":"Update Knowledge Base article editor to this millennium","fancy_title":"Update Knowledge Base article editor to this millennium","slug":"update-knowledge-base-article-editor-to-this-millennium","posts_count":4,"reply_count":1,"highest_post_number":4,"image_url":null,"created_at":"2023-09-21T10:51:21.054Z","last_posted_at":"2023-10-26T13:21:27.998Z","bumped":true,"bumped_at":"2023-10-26T13:21:27.998Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1155,"like_count":5,"has_summary":false,"last_poster_username":"BennyIs","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":7,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":572,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":739,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":791,"primary_group_id":null,"flair_group_id":null}]},{"id":984,"title":"AI Assist: Limit responses per visitor / spam prevention","fancy_title":"AI Assist: Limit responses per visitor / spam prevention","slug":"ai-assist-limit-responses-per-visitor-spam-prevention","posts_count":8,"reply_count":2,"highest_post_number":8,"image_url":null,"created_at":"2023-07-05T12:07:46.720Z","last_posted_at":"2026-03-25T12:20:24.930Z","bumped":true,"bumped_at":"2026-03-25T12:20:24.930Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2055,"like_count":1,"has_summary":false,"last_poster_username":"djordjeb","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":"latest","description":"Original Poster, Most Recent Poster","user_id":466,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":955,"primary_group_id":null,"flair_group_id":null}]},{"id":1526,"title":"[Completed] Dark Mode for tawk.to","fancy_title":"[Completed] Dark Mode for tawk.to","slug":"completed-dark-mode-for-tawk-to","posts_count":9,"reply_count":1,"highest_post_number":9,"image_url":null,"created_at":"2023-09-23T12:27:53.293Z","last_posted_at":"2025-12-05T16:42:49.969Z","bumped":true,"bumped_at":"2025-12-04T08:26:42.739Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":true,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2963,"like_count":6,"has_summary":false,"last_poster_username":"kristaps","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":733,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1202,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1212,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null}]},{"id":4414,"title":"Allow Forms in Chat during conversation (not just Pre-chat forms)","fancy_title":"Allow Forms in Chat during conversation (not just Pre-chat forms)","slug":"allow-forms-in-chat-during-conversation-not-just-pre-chat-forms","posts_count":17,"reply_count":8,"highest_post_number":17,"image_url":null,"created_at":"2024-07-17T00:23:04.266Z","last_posted_at":"2025-10-30T18:54:23.171Z","bumped":true,"bumped_at":"2025-10-30T18:54:23.171Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":2678,"like_count":12,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":2614,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":10,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":7930,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":4227,"title":"$58 for 250 odd messages doesn't make sense","fancy_title":"$58 for 250 odd messages doesn’t make sense","slug":"58-for-250-odd-messages-doesnt-make-sense","posts_count":7,"reply_count":2,"highest_post_number":8,"image_url":null,"created_at":"2024-07-04T13:08:31.678Z","last_posted_at":"2025-05-23T17:44:51.949Z","bumped":true,"bumped_at":"2025-05-23T17:44:51.949Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["ai-assist"],"tags_descriptions":{},"views":2195,"like_count":0,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":932,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":15,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":2758,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":6764,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":459,"title":"Enlarge KB images on click","fancy_title":"Enlarge KB images on click","slug":"enlarge-kb-images-on-click","posts_count":10,"reply_count":3,"highest_post_number":11,"image_url":null,"created_at":"2023-05-05T18:05:00.502Z","last_posted_at":"2025-05-15T02:11:40.887Z","bumped":true,"bumped_at":"2025-05-15T02:11:40.887Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":962,"like_count":4,"has_summary":false,"last_poster_username":"Janice","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":61,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":354,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":6534,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":2689,"primary_group_id":null,"flair_group_id":null}]},{"id":12427,"title":"Reply to specific messages ","fancy_title":"Reply to specific messages ","slug":"reply-to-specific-messages","posts_count":2,"reply_count":0,"highest_post_number":2,"image_url":null,"created_at":"2025-03-27T16:48:26.199Z","last_posted_at":"2025-03-27T16:49:37.900Z","bumped":true,"bumped_at":"2025-03-27T16:49:37.900Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":563,"like_count":2,"has_summary":false,"last_poster_username":"JethroPaul","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":6347,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4750,"primary_group_id":null,"flair_group_id":null}]},{"id":1804,"title":"Implement 2fa to the login","fancy_title":"Implement 2fa to the login","slug":"implement-2fa-to-the-login","posts_count":3,"reply_count":2,"highest_post_number":3,"image_url":null,"created_at":"2023-11-02T12:41:15.489Z","last_posted_at":"2024-10-14T07:27:45.031Z","bumped":true,"bumped_at":"2024-10-14T07:35:17.568Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":[],"tags_descriptions":{},"views":1481,"like_count":2,"has_summary":false,"last_poster_username":"YSCX","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":871,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":34,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":4775,"primary_group_id":null,"flair_group_id":null}]},{"id":2267,"title":"Chats should be terminated by the operator at the end of the conversation, not only by the visitor","fancy_title":"Chats should be terminated by the operator at the end of the conversation, not only by the visitor","slug":"chats-should-be-terminated-by-the-operator-at-the-end-of-the-conversation-not-only-by-the-visitor","posts_count":4,"reply_count":0,"highest_post_number":4,"image_url":null,"created_at":"2024-01-07T09:39:19.394Z","last_posted_at":"2024-06-20T10:00:37.470Z","bumped":true,"bumped_at":"2024-06-20T10:00:37.470Z","archetype":"regular","unseen":false,"pinned":false,"unpinned":null,"visible":true,"closed":false,"archived":false,"bookmarked":null,"liked":null,"tags":["product-update"],"tags_descriptions":{},"views":1251,"like_count":2,"has_summary":false,"last_poster_username":"GuyLJ","category_id":6,"pinned_globally":false,"featured_link":null,"has_accepted_answer":false,"vote_count":6,"can_vote":true,"user_voted":null,"posters":[{"extras":null,"description":"Original Poster","user_id":1099,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1144,"primary_group_id":null,"flair_group_id":null},{"extras":null,"description":"Frequent Poster","user_id":1802,"primary_group_id":null,"flair_group_id":null},{"extras":"latest","description":"Most Recent Poster","user_id":2255,"primary_group_id":null,"flair_group_id":null}]}]}}