I’ve set up a webhook to receive information when a chat starts and ends. I want to be able to respond to the message from an external service utilizing the Javascript API or Rest API.
Are there options for responding to a chat message outside of tawk? I would think with the id perhaps the thread could be updated. I do not see anything in particular that would let me respond to a message or to see updates to the messages. I hope someone can point me in the right direction. Thanks in advance!