Adding contacts via an API would be a huge help in synchronizing a platform’s user base and identifying users in chat (frontend JS API already in place)
Hi rodrigo.russell,
At the moment, tawk.to does not provide a public API endpoint specifically for creating or syncing contacts directly. Visitor identification is typically handled using the JavaScript API (for example, setting visitor name, email, and custom attributes before or during chat).
If you’re looking to sync user data automatically, you may explore using Webhooks together with your backend to push visitor information into your system when chats start, or alternatively use the JS API to pass user details when they are logged into your platform.
We appreciate your feedback, and I’ll be sure to pass this feature request along to our product team for consideration.
Best regards,
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