How to Automatically Respond to Tawk.to Chat Messages via n8n Webhook

Developers
1

Hi everyone :wave:

I’m trying to build a setup where:

  • A visitor sends a message via the Tawk.to chat widget on our website.
  • That message is forwarded to an n8n webhook
  • n8n processes the message and replies automatically (like an AI chatbot).

Is this possible to do?

2

Hi,

Thanks for reaching out!

That sounds like a really innovative setup — and we love seeing users explore creative workflows like this. However, at the moment, it’s not possible to achieve this with tawk.to. Our APIs do not currently support real-time message exchanges or programmatic replies through the chat widget.

We truly appreciate your interest, and we’ll definitely pass this kind of use case along to our team as we continue developing the platform. Please let us know if there’s anything else we can help with!

2 Likes
3

Just in case if it matters, I tried to start n8n project exactly for the purpose.

4

Currently, tawk.to doesn’t allow automatic replies via external webhooks like n8n. Their API only supports fetching data or managing settings, not sending real-time responses through the chat widget.

A possible workaround is to use Suggested Messages or a separate chatbot overlay alongside tawk.to to handle automated replies.