We request the addition of a built-in form feature within the Tawk.to WordPress plugin that allows website visitors to directly submit tickets to Tawk.to. The form submissions should seamlessly create new tickets within the Tawk.to dashboard.
Key Requirements:
- Easy Integration: A shortcode or widget within the Tawk.to WordPress plugin enabling admins to place the ticket submission form anywhere on their website.
- Customizable Fields: Allow administrators to customize fields such as Name, Email, Subject, Description, and additional custom fields to capture specific information relevant to their support workflow.
- Automatic Ticket Creation: Upon form submission, entries should automatically create a new ticket within the Tawk.to ticketing system.
- Email Notifications: Send automatic notifications to both the user submitting the ticket and assigned support agents to streamline response times and enhance communication.
- Spam Protection: Incorporation of basic spam prevention measures, such as Google reCAPTCHA or honeypot fields, to maintain the quality of ticket submissions.
- Logging and Tracking: Enable logging of form submissions within WordPress to ensure administrators can monitor and verify submissions directly from the dashboard.
Forminator Pro Integration (Optional Request):
Additionally, we request native support or documentation for integrating Forminator Pro (a widely-used WordPress form builder) with Tawk.to. This would allow users to design custom forms in Forminator Pro and have their submissions automatically create tickets in the Tawk.to system.
- Field Mapping: Provide a way to map Forminator fields (e.g., name, email, subject, message) to corresponding Tawk.to ticket fields.
- Webhook or API Support: Offer webhook support or endpoint access to allow Forminator to send form data directly to Tawk.to.
- Submission Logging: Include clear logging and error reporting when using Forminator-based ticket submission.
Benefits:
- Streamlined customer support and improved response efficiency.
- Enhanced user experience by providing a direct communication channel.
- Reduced manual administrative work through automated ticket handling.
- Greater flexibility for users already leveraging Forminator Pro.
We believe these features would significantly enhance the functionality and usability of the Tawk.to WordPress plugin, greatly benefiting businesses and improving end-user satisfaction.
Thank you for considering this feature request.