From the api docs I see that there is a method addEvent that can be used to send custom events.
Where are these events received/listened to?
Would it be possible to implement the following feature with them:
- user is struggling in my webpage (multiple times attempting to perform the same task)
- i detect this behaviour and use the api to call addEvent(‘user_struggling’)
- this event is received on the tawk.to dashboard and an automatic message is sent to the user