Missing Phone/Notes data fields via API

Developers
1

Hi.

I’m adding by hand phone number and a note to a chat,
but upon getting that chat via API these fields are missing.

Is there anything i have to do to get those custom fields? or they simply not included into the API response?

Thanks.

2

Hi,

Thanks for reaching out to us.

To check this thoroughly, are you available for a quick call with one of our technical team members? We can review your current setup and see why these custom fields aren’t appearing in your API response.

If so, you can use this link to book a time that works best for you:
(Calendly)

Looking forward to assisting you further.

3

Hi.

I figured out that the phone/custom attributes are assigned to the contact object
and i can get them with another API call so that’s fine.

Notes still not coming through but that’s not an issue because i can use custom attributes.

But all these extra pieces of data could be delivered within 1 API call(chat.list) instead of making extra requests for each chat to get the desired information.

We don’t have many chats yet, but this approach doubles the requests what i have to do every time and this is wasting of resources.

Thanks.

4

Hi,

Thank you for letting us know, and we appreciate you taking the time to share your findings and feedback.

If you’d like, we have a team who can check this with you in a call and provide options on how best to handle this, reducing unnecessary requests where possible. You can use the link below to schedule a time that works for you:

Schedule a call with our team

Let us know if you need anything else in the meantime.