Product Update: Jul 29 | You can now manage Email in tawk.to

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Email can now be a part of your tawk.to Inbox! :tada:

Connect your emails with the tawk.to inbox so you, your team, and your AI agents can handle them alongside Live Chat, WhatsApp, Telegram, Facebook Messenger, and SMS.

Until now, emails could only be forwarded into ticketing. Great for support. Not perfect for other stuff.
Now you can connect any mailbox directly – sales, billing, partnerships, or even your personal inbox – the world is your oyster!

:electric_plug: How can I set it up?

Go to your tawk.to Inbox, click “Connect channels” and select Email.

You can connect your inbox from any provider that supports IMAP and SMTP: Gmail, Outlook, Yahoo, iCloud, Fastmail, Zoho, and many more.

This article will guide you through the setup:

:inbox_tray: What are the benefits?

Multiple channels. One Inbox. Manage everything from one place.
Use all the features that the tawk.to Inbox offers: manage statuses, assign emails to team members or departments, add tags, set priority, just like in every other channel.

Each mailbox has its own section. Control who has access – everyone, selected departments, members, or just you.

  • Undo send: replies are held for 5 seconds.
  • Attachments: up to 25 MB per file, incoming and outgoing.
  • Reply All: when a thread has more than one other person.
  • External images: blocked by default, so senders can’t tell if you’ve opened their message.
    (Click “Show images” and they will appear)

:robot_face: Can my AI agent reply to emails?

Yes! You can assign your AI agent to respond to emails in each inbox of your choosing, just like live chat, or any other channel you’ve integrated with tawk.to.
Learn more here: Help Center | tawk.to | Deploying multiple AI Agents across support channels

For more information, visit the Email category in our Help Center:

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