Setting custom attributes

ArtjomKurapov · August 17, 2024, 7:33pm

Hi. I’m trying to send user attributes from my app to tawk.to so that I could see user name and email in Tawk UI, but for some reason it doesn’t seem to work.

Code:

github.com

Gratheon/web-app/blob/main/src/shared/footer/index.tsx#L26


      
          
          
async function triggerSupportChat() {
              // load user info
              const userInfo = await userModel.getUser()
              console.log({
                  userInfo
              })
              const hash = await generateHmac(`${userInfo.email}`, TAWKTO_TOKEN)
          
          
    //@ts-ignore
              window.Tawk_API.onLoad = async function (event) {
                  //@ts-ignore
                  window.Tawk_API.login({
                      hash,
                      email: userInfo.email,
                      name: `${userInfo.first_name} ${userInfo.last_name}`,
                      userId: `${userInfo.id}`
                  }, console.error);
          
          

          
        //@ts-ignore

Any ideas what I’m doing wrong?

I tried setting Tawk_API.visitor directly, but that didn’t work and generated js errors
Prior to this code I tried various hashings, and login generated 403 errors. Current one seems to work, but still, attributes are not set.

Setting custom attributes

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