Hi @hhilson,
We don’t have any further information at the moment. However, we’ll keep you updated here or on our Updates page once our team has completed the testing and implemented a fix.
Thank you for your patience and understanding while our team works on this.
Hi @hhilson ,
Thanks for the update! Yes, the update has already been shipped, and our team has confirmed that it’s now live.
Please let us know if you notice any issues or need any further assistance.
Hi @JethroPaul,
Thank you so much for getting back!
Could you please let me know how I can access the latest version? I don’t see any updates available, and I also tested the chatbot using a screen reader, but it still appears to be the same version.
Could you please advise on how we can access the latest update?
Thank you!
Hi @hhilson ,
I recommend doing a hard refresh or clearing your browser’s cache to make sure the latest changes are loaded.
Please let me know if you need any further assistance. I’ll be happy to help!
Hi @JethroPaul , thank you for working on these issues and helping me! Almost all the issues have been resolved, except for one.
There’s just one issue remaining: screen reader users may not know how to exit the chat widget. Would it be possible to add a close button to make it easier for them to close the widget?
Something like this:
Also, please ensure the close button includes an appropriate aria-label, such as “Close chatbot”, so screen reader users can easily identify its purpose.
Thank you again for your help!
Thanks for the feedback! I’ll pass this along to our team for consideration in future updates. While I can’t promise if or when this will be implemented, we appreciate you sharing your suggestion with us.
Hi I just wanted to add you cannot dismiss the chatbot by pressing ESC
WCAG 2.2 SC 1.4.13 " A mechanism is available to dismiss the additional content without moving pointer hover or keyboard focus, unless the additional content communicates an input error or does not obscure or replace other content"
This is usually done by using the ESC key.
Hey Rebecca, thanks for your feedback.
Upon checking, the widget can be minimised with ESC when it’s in focus. If you hit the ESC key while it’s not in focus, nothing happens.
There is one case where this is a valid issue. If the website has a welcome message set up, the widget can pop open on its own without the visitor clicking it. When that happens, it’s not in focus, so ESC doesn’t close it, and it can cover parts of the page. A keyboard user could tab to a link or button underneath it and not be able to see it.
We’ve raised this with our development team to look into.
Was this the situation you ran into? If you can share the website and the steps, it will help us test it.
Hi
So I went back to check this because when I tried before ESC never worked at all so I tried a few different things and it’s not working before any messages are typed in or are returned by the chatbot.
Steps to reproduce.
Second Attempt
Third Attempt
It didn’t work at all until the chatbot had replied. Didn’t seem to matter if it was in focus or not. I could click outside the chatbot and press ESC and it still did not dismiss until the chatbot had replied.
Thank you for looking into it.
Thanks Rebecca! Very helpful. Added to the task notes for the dev team.
@rumbler thank you for adding that point! I faced the same issue now.
@kristaps any idea how long will it take?
Hi @hhilson
While we can’t provide an ETA at the moment, we’ll keep you updated and let you know as soon as the update is rolled out.
Thanks for your patience and understanding!
