Community Discussion

AI Assist Join the discussion about AI Assist in our new category. Here, you can explore and discuss the Smart Reply, AI commands, and Apollo AI bot features. User Experience Post your feedback on the usability, design, and overall experience of tawk.to products, to help us improve our user experience. Bug Report Found a bug? Report any bugs or errors you encounter while using tawk.to products, so that we can resolve these issues. Feature Requests The Feature Requests category is where community members can share ideas and suggestions for improving the tawk.to platform. Before creating a new topic, please search existing ones in the top right corner to make sure your idea hasn’t already been suggested. If a similar topic exists, upvote it or join the discussion by commenting there.

Topic	Replies	Views	Activity
Welcome to our community! Community Discussion	1	2409	April 9, 2023
About the Community Discussion category Community Discussion	1	2037	April 10, 2023
Contacts view seeems not working as expected anymore Bug Report	1	16	March 20, 2026
There should be a feature to open chat box within the website on Mobile and Ipad Community Discussion product-update	1	9	March 20, 2026
No new chats appear after opening the “Monitoring” tab Bug Report	7	59	March 19, 2026
The trigger options give 3 but 2 of them are the same. (confirmed by customer service) Feature Requests	5	993	March 18, 2026
Removing member in the chat group Feature Requests	1	27	March 17, 2026
Always-visible Close Button for Chat Widget Feature Requests	2	490	March 16, 2026
Have some things that we need in tawk.to Community Discussion	3	61	March 13, 2026
WhatsApp Msg Notification and Web App Bug Report	3	80	March 13, 2026
AI reassign tickets based on context Feature Requests ai-assist	0	84	March 10, 2026
Custom Ticket Forms in Live Chat Feature Requests ai-assist	1	89	March 10, 2026
Support to get started Community Discussion	1	54	March 10, 2026
Dashboard is down and can’t load any chat Bug Report reporting	1	100	March 9, 2026
Cannot close a discussion Bug Report	2	136	March 4, 2026
My chat window now shows english and spanish combined 🤦 Community Discussion product-update	13	1236	March 4, 2026
Handling customer balance inquiry questions through tawk.to without exposing sensitive data Community Discussion ai-assist	2	207	March 4, 2026
How to add default questions Community Discussion	2	219	March 4, 2026
How to track conversions for "Ticket Form" inside Shortcuts via JS API? Feature Requests	2	89	March 3, 2026
Chat history visibility for visitors – configuration removed? Bug Report	2	402	March 3, 2026
Issues with Whatsapp Integration Bug Report	2	341	March 2, 2026
live chat notification Community Discussion	3	160	March 2, 2026
Quick question the delay apollo answer works with Whastapp Channel? Community Discussion ai-assist	2	142	March 2, 2026
Delete unwanted Tags Feature Requests	15	1827	March 2, 2026
Facing one issue Bug Report ai-assist , reporting , product-update	2	161	March 2, 2026
Bug: Ticket creation fails to recognize/allow email addresses with subdomains. Bug Report	2	151	March 2, 2026
Cannot paste formatted content in KB articles Bug Report product-update	4	309	March 2, 2026
Problem with Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection). Bug Report	3	203	February 26, 2026
Display subcategories as articles in knowledge base Feature Requests	1	76	February 26, 2026
Adding sound when a chat is being transfered on Facebook. Feature Requests	6	435	February 26, 2026

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