Community Discussion

User Experience Post your feedback on the usability, design, and overall experience of tawk.to products, to help us improve our user experience. AI Assist Join the discussion about AI Assist in our new category. Here, you can explore and discuss the Smart Reply, AI commands, and Apollo AI bot features. Bug Report Found a bug? Report any bugs or errors you encounter while using tawk.to products, so that we can resolve these issues. Feature Requests The Feature Requests category is where community members can share ideas and suggestions for improving the tawk.to platform. Before creating a new topic, please search existing ones in the top right corner to make sure your idea hasn’t already been suggested. If a similar topic exists, upvote it or join the discussion by commenting there.

Topic	Replies	Views	Activity
Welcome to our community! Community Discussion	1	2650	April 9, 2023
About the Community Discussion category Community Discussion	1	2274	April 10, 2023
Tawk Chatbot - Accessibility Issues Bug Report	3	31	June 4, 2026
Problem with INP score Bug Report	4	173	June 2, 2026
Knowledge base improvement Feature Requests	0	40	June 2, 2026
Feature Request: Accessibility Audit WCAG-Guidelines Feature Requests product-update	1	38	June 1, 2026
Using Scenarios AI Assist ai-assist	1	84	May 29, 2026
Ticket HTML View - don't display entire thread in replies Feature Requests	5	460	May 28, 2026
Triggered shortcuts should be able to initiate actions assigned to them. Feature Requests	2	83	May 28, 2026
Apollo struggles to respond in Spanish AI Assist ai-assist	2	89	May 28, 2026
Client/Customer Portal Feature Requests	2	90	May 27, 2026
Dashboard accessibility Feature Requests	1	142	May 26, 2026
What’s the scenario?! AI Assist	0	103	May 26, 2026
Vistor monitoring or notfication not working suddenly Community Discussion	1	92	May 25, 2026
HTML or other Markdown Language for Knowledge Base Community Discussion	3	615	May 23, 2026
Feature Request: 24-Hour Time Format Support Feature Requests	2	88	May 22, 2026
How to set chat flow to agent and how to end chat when customer not reply Community Discussion integrations , omnichannel , product-update , statistics , reporting	3	114	May 21, 2026
Can Tawk.to AI Chatbot Integrate with External Portal Login + OTP Verification + PDF Retrieval? Community Discussion ai-assist , api , omnichannel	0	126	May 20, 2026
Product Feedback: Introducing a Trial/Introductory Tier for the ai-assistant-hobby Subscription Community Discussion ai-assist , product-update	1	367	May 18, 2026
Security vulnerability report Bug Report	1	103	May 18, 2026
Agents - Account Permissions Per Element Feature Requests	1	92	May 18, 2026
Combined "Mark as Spam & Close" Action Feature Requests	1	116	May 14, 2026
Make KB private to the web but available to AI assist. Feature Requests	0	98	May 12, 2026
Shortcut page filters Feature Requests	1	86	May 11, 2026
Feature Request Priority: Text-to-Speech for AI Assist / Chatbot Replies Feature Requests product-update , ai-assist	4	163	May 11, 2026
KB search in javascript API Feature Requests api	1	117	May 7, 2026
Enable use of right mouse click for cut/copy/paste in Windows Desktop app Feature Requests	1	125	May 7, 2026
Email notification lead capture form only Feature Requests	1	149	May 5, 2026
The lead capture form thank you message cannot be edited or translated. Bug Report	1	135	May 5, 2026
Import/export knowledge base articles Feature Requests	24	6211	May 1, 2026

Community Discussion

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