Community Discussion

Bug Report Found a bug? Report any bugs or errors you encounter while using tawk.to products, so that we can resolve these issues. AI Assist Join the discussion about AI Assist in our new category. Here, you can explore and discuss the Smart Reply, AI commands, and Apollo AI bot features. User Experience Post your feedback on the usability, design, and overall experience of tawk.to products, to help us improve our user experience. Feature Requests The Feature Requests category is where community members can share ideas and suggestions for improving the tawk.to platform. Before creating a new topic, please search existing ones in the top right corner to make sure your idea hasn’t already been suggested. If a similar topic exists, upvote it or join the discussion by commenting there.

Topic	Replies	Views	Activity
Welcome to our community! Community Discussion	1	2358	April 9, 2023
About the Community Discussion category Community Discussion	1	1997	April 10, 2023
AI reassign tickets based on context Feature Requests ai-assist	0	15	March 10, 2026
Custom Ticket Forms in Live Chat Feature Requests ai-assist	1	11	March 10, 2026
Customisable Ticket Forms in Live Chat Feature Requests ai-assist	0	9	March 10, 2026
Support to get started Community Discussion	1	7	March 10, 2026
Dashboard is down and can’t load any chat Bug Report reporting	1	28	March 9, 2026
Cannot close a discussion Bug Report	2	107	March 4, 2026
My chat window now shows english and spanish combined 🤦 Community Discussion product-update	13	1191	March 4, 2026
Handling customer balance inquiry questions through tawk.to without exposing sensitive data Community Discussion ai-assist	2	175	March 4, 2026
How to add default questions Community Discussion	2	176	March 4, 2026
How to track conversions for "Ticket Form" inside Shortcuts via JS API? Feature Requests	2	67	March 3, 2026
Chat history visibility for visitors – configuration removed? Bug Report	2	345	March 3, 2026
Issues with Whatsapp Integration Bug Report	2	309	March 2, 2026
live chat notification Community Discussion	3	113	March 2, 2026
Quick question the delay apollo answer works with Whastapp Channel? Community Discussion ai-assist	2	118	March 2, 2026
Delete unwanted Tags Feature Requests	15	1800	March 2, 2026
Facing one issue Bug Report ai-assist , product-update , reporting	2	129	March 2, 2026
Bug: Ticket creation fails to recognize/allow email addresses with subdomains. Bug Report	2	114	March 2, 2026
Cannot paste formatted content in KB articles Bug Report product-update	4	283	March 2, 2026
Problem with Tawk.to integration with phone numbers connected through the WhatsApp Business App (non-official API connection). Bug Report	3	139	February 26, 2026
Display subcategories as articles in knowledge base Feature Requests	1	50	February 26, 2026
Adding sound when a chat is being transfered on Facebook. Feature Requests	6	409	February 26, 2026
WhatsApp channel Community Discussion	1	45	February 26, 2026
Possible to enable chat among groups of contacts (not property members) Community Discussion	1	67	February 25, 2026
Can AI Assist add images from web crawled sites? AI Assist	3	105	February 24, 2026
I Trained Apollo AI Directly with tawk.to Customer Interactions Community Discussion	4	428	February 23, 2026
Ability to adjust size of custom attention grabber Feature Requests	6	915	February 21, 2026
How to mass ban IPs? Community Discussion	1	71	February 20, 2026
iPad usability issues Bug Report	14	597	February 20, 2026

Community Discussion

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