|
About the Feature Requests category
|
|
1
|
984
|
August 20, 2025
|
|
Integrate Facebook Messenger ✅, Whatsapp, Telegram and more
|
|
72
|
19815
|
August 25, 2025
|
|
Customize tickets emails
|
|
11
|
2372
|
March 4, 2025
|
|
Import/export knowledge base articles
|
|
21
|
3312
|
August 27, 2025
|
|
Emails language should be customizable
|
|
29
|
2608
|
September 25, 2024
|
|
Tawk to Redesign
|
|
22
|
1508
|
May 29, 2025
|
|
Agent Login Tracking
|
|
5
|
2172
|
July 8, 2024
|
|
Schedule service hours by departments or users
|
|
6
|
1825
|
February 13, 2025
|
|
AI Assist is great but it would be even better if
|
|
10
|
2084
|
November 1, 2023
|
|
AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
|
|
10
|
4687
|
July 20, 2023
|
|
Feature to see if customer has read agent's message or not
|
|
10
|
1140
|
August 1, 2025
|
|
Add Dark Mode for dashboard
|
|
16
|
4881
|
August 21, 2024
|
|
Delete unwanted Tags
|
|
10
|
1187
|
February 26, 2025
|
|
Set up aliases on a property basis
|
|
4
|
739
|
March 14, 2024
|
|
Ability to Change Email Language
|
|
3
|
961
|
September 19, 2024
|
|
Annual schedule - holidays
|
|
3
|
1013
|
December 22, 2023
|
|
Notifications: Twinkling bubble on desktop apps
|
|
3
|
608
|
July 27, 2023
|
|
Edit & Delete Messages
|
|
0
|
827
|
April 12, 2023
|
|
Adding Hyperlinks to TAWK live chats
|
|
2
|
1423
|
December 26, 2024
|
|
Give option to add another email as CC in the offline replies
|
|
2
|
1842
|
June 6, 2024
|
|
Sound Notifications for Incoming Chats on AI Assist
|
|
7
|
1395
|
May 10, 2024
|
|
Update Knowledge Base article editor to this millennium
|
|
3
|
769
|
October 26, 2023
|
|
Dark Mode for tawk.to
|
|
6
|
1700
|
March 4, 2025
|
|
Implement 2fa to the login
|
|
2
|
1077
|
October 14, 2024
|
|
Allow Forms in Chat during conversation (not just Pre-chat forms)
|
|
14
|
1190
|
July 24, 2024
|
|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
3
|
799
|
June 20, 2024
|
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
1532
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
523
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
848
|
August 18, 2023
|
|
Substantial improvement of the widget on the site
|
|
5
|
646
|
June 15, 2023
|
