About the Feature Requests category
|
|
2
|
324
|
February 26, 2024
|
Integrate Facebook Messenger, Whatsapp, Telegram and more
|
|
20
|
2859
|
March 21, 2024
|
Customize tickets emails
|
|
8
|
475
|
February 23, 2024
|
Import/export knowledge base articles
|
|
10
|
942
|
February 21, 2024
|
Emails language should be customizable
|
|
22
|
789
|
March 6, 2024
|
AI Assist is great but it would be even better if
|
|
10
|
647
|
November 1, 2023
|
Schedule service hours by departments or users
|
|
4
|
334
|
February 19, 2024
|
AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
|
|
10
|
1549
|
July 20, 2023
|
Agent Login Tracking
|
|
3
|
638
|
August 26, 2023
|
Add Dark Mode since it's 2023 (years behind)
|
|
12
|
1056
|
March 20, 2024
|
Set up aliases on a property basis
|
|
4
|
194
|
March 14, 2024
|
Feature to see if customer has read agent's message or not
|
|
2
|
329
|
April 21, 2023
|
Notifications: Twinkling bubble on desktop apps
|
|
3
|
181
|
July 27, 2023
|
Annual schedule - holidays
|
|
3
|
322
|
December 22, 2023
|
Sound Notifications for Incoming Chats on AI Assist
|
|
6
|
382
|
November 7, 2023
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
378
|
August 18, 2023
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
352
|
February 16, 2024
|
Delete unwanted Tags
|
|
6
|
397
|
December 7, 2023
|
Give option to add another email as CC in the offline replies
|
|
1
|
1052
|
July 1, 2023
|
Substantial improvement of the widget on the site
|
|
5
|
267
|
June 15, 2023
|
Make pre-chat mandatory for each new service
|
|
12
|
330
|
March 26, 2024
|
A superhero function that we need
|
|
1
|
136
|
September 25, 2023
|
Chat reason report (not tags)
|
|
4
|
213
|
June 21, 2023
|
Feedback form in chat widget or outside of widget
|
|
0
|
63
|
March 9, 2024
|
Is there a way to round robin the different chats that come in to different agents?
|
|
4
|
368
|
March 1, 2024
|
Allow custom CSS styling in Remove Branding plugin
|
|
0
|
95
|
February 19, 2024
|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
1
|
89
|
January 17, 2024
|
Getting Contact Attributes Via Form
|
|
3
|
155
|
November 23, 2023
|
Agent Availability Report
|
|
2
|
413
|
June 19, 2023
|
Tag List with check box
|
|
1
|
324
|
April 27, 2023
|