|
About the Feature Requests category
|
|
1
|
1391
|
August 20, 2025
|
|
Integrate Facebook Messenger, Whatsapp, Telegram and more
|
|
85
|
27121
|
January 26, 2026
|
|
Customize tickets emails
|
|
13
|
3491
|
November 5, 2025
|
|
Import/export knowledge base articles
|
|
23
|
5356
|
February 4, 2026
|
|
Emails language should be customizable
|
|
29
|
3658
|
September 25, 2024
|
|
Tawk to Redesign
|
|
23
|
2932
|
February 3, 2026
|
|
Agent Login Tracking
|
|
7
|
2821
|
January 5, 2026
|
|
AI Assist is great but it would be even better if
|
|
10
|
2884
|
November 1, 2023
|
|
Feature to see if customer has read agent's message or not
|
|
10
|
2537
|
August 1, 2025
|
|
Edit & Delete Messages
|
|
0
|
1046
|
April 12, 2023
|
|
Delete unwanted Tags
|
|
15
|
1814
|
March 2, 2026
|
|
[Completed] Add Dark Mode for dashboard
|
|
17
|
6574
|
December 4, 2025
|
|
AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
|
|
10
|
6314
|
July 20, 2023
|
|
Schedule service hours by departments or users
|
|
6
|
2767
|
February 13, 2025
|
|
Set up aliases on a property basis
|
|
4
|
1053
|
March 14, 2024
|
|
Ability to Change Email Language
|
|
3
|
1672
|
September 19, 2024
|
|
Annual schedule - holidays
|
|
3
|
1549
|
December 22, 2023
|
|
Notifications: Twinkling bubble on desktop apps
|
|
3
|
943
|
July 27, 2023
|
|
Adding Hyperlinks to TAWK live chats
|
|
2
|
1972
|
December 26, 2024
|
|
Give option to add another email as CC in the offline replies
|
|
2
|
2125
|
June 6, 2024
|
|
Sound Notifications for Incoming Chats on AI Assist
|
|
7
|
1842
|
May 10, 2024
|
|
Update Knowledge Base article editor to this millennium
|
|
3
|
1058
|
October 26, 2023
|
|
[Completed] Dark Mode for tawk.to
|
|
8
|
2751
|
December 5, 2025
|
|
Allow Forms in Chat during conversation (not just Pre-chat forms)
|
|
16
|
2379
|
October 30, 2025
|
|
$58 for 250 odd messages doesn't make sense
|
|
6
|
1968
|
May 23, 2025
|
|
Implement 2fa to the login
|
|
2
|
1415
|
October 14, 2024
|
|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
3
|
1142
|
June 20, 2024
|
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
2410
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
738
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
1067
|
August 18, 2023
|
