| About the Feature Requests category |     | 1 | 1076 | August 20, 2025 | 
        
          | Integrate Facebook Messenger ✅, Whatsapp, Telegram and more |           | 74 | 21644 | September 22, 2025 | 
        
          | Customize tickets emails |           | 11 | 2613 | March 4, 2025 | 
        
          | Import/export knowledge base articles |           | 22 | 3766 | October 22, 2025 | 
        
          | Emails language should be customizable |           | 29 | 2817 | September 25, 2024 | 
        
          | Tawk to Redesign |         | 22 | 1844 | May 29, 2025 | 
        
          | Agent Login Tracking |           | 5 | 2322 | July 8, 2024 | 
        
          | Schedule service hours by departments or users |           | 6 | 2110 | February 13, 2025 | 
        
          | AI Assist is great but it would be even better if |           | 10 | 2253 | November 1, 2023 | 
        
          | Feature to see if customer has read agent's message or not |           | 10 | 1436 | August 1, 2025 | 
        
          | Add Dark Mode for dashboard |           | 16 | 5304 | August 21, 2024 | 
        
          | AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist ) |           | 10 | 5075 | July 20, 2023 | 
        
          | Delete unwanted Tags |           | 12 | 1324 | October 24, 2025 | 
        
          | Set up aliases on a property basis |         | 4 | 842 | March 14, 2024 | 
        
          | Ability to Change Email Language |       | 3 | 1121 | September 19, 2024 | 
        
          | Annual schedule - holidays |         | 3 | 1129 | December 22, 2023 | 
        
          | Notifications: Twinkling bubble on desktop apps |       | 3 | 689 | July 27, 2023 | 
        
          | Edit & Delete Messages |   | 0 | 879 | April 12, 2023 | 
        
          | Adding Hyperlinks to TAWK live chats |       | 2 | 1586 | December 26, 2024 | 
        
          | Give option to add another email as CC in the offline replies |     | 2 | 1919 | June 6, 2024 | 
        
          | Sound Notifications for Incoming Chats on AI Assist |           | 7 | 1479 | May 10, 2024 | 
        
          | Update Knowledge Base article editor to this millennium |         | 3 | 834 | October 26, 2023 | 
        
          | Allow Forms in Chat during conversation (not just Pre-chat forms) |           | 16 | 1452 | October 30, 2025 | 
        
          | $58 for 250 odd messages doesn't make sense |           | 6 | 1357 | May 23, 2025 | 
        
          | Dark Mode for tawk.to |           | 6 | 1907 | March 4, 2025 | 
        
          | Implement 2fa to the login |       | 2 | 1145 | October 14, 2024 | 
        
          | Chats should be terminated by the operator at the end of the conversation, not only by the visitor |         | 3 | 874 | June 20, 2024 | 
        
          | Assigning ticket automatically to specific agent based on contents/words in the email |           | 6 | 1767 | February 16, 2024 | 
        
          | A superhero function that we need |     | 1 | 584 | September 25, 2023 | 
        
          | Have a trigger which after a user responds to it they have to fill out a pre-chat form |       | 2 | 893 | August 18, 2023 |