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About the Feature Requests category
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1
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259
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June 23, 2023
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Integrate Facebook Messenger, Whatsapp, Telegram and more
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13
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1271
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December 1, 2023
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Import/export knowledge base articles
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9
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625
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November 15, 2023
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Emails language should be customizable
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17
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547
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October 30, 2023
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Customize tickets emails
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7
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303
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November 14, 2023
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AI Assist is great but it would be even better if
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10
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416
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November 1, 2023
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AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
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10
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1125
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July 20, 2023
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Schedule service hours by departments or users
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3
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169
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November 1, 2023
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Agent Login Tracking
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3
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431
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August 26, 2023
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Sound Notifications for Incoming Chats on AI Assist
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7
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231
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November 7, 2023
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Set up aliases on a property basis
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2
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115
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October 18, 2023
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Have a trigger which after a user responds to it they have to fill out a pre-chat form
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2
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298
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August 18, 2023
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Feature to see if customer has read agent's message or not
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2
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237
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April 21, 2023
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Give option to add another email as CC in the offline replies
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1
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607
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July 1, 2023
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Assigning ticket automatically to specific agent based on contents/words in the email
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5
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209
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November 26, 2023
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Annual schedule - holidays
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2
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180
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August 17, 2023
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Chat reason report (not tags)
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4
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145
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June 21, 2023
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Notifications: Twinkling bubble on desktop apps
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3
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118
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July 27, 2023
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Delete unwanted Tags
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5
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257
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July 20, 2023
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Substantial improvement of the widget on the site
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5
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210
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June 15, 2023
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Tag List with check box
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1
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247
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April 27, 2023
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Make pre-chat mandatory for each new service
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5
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103
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December 1, 2023
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Getting Contact Attributes Via Form
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3
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58
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November 23, 2023
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Is there a way to round robin the different chats that come in to different agents?
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3
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260
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October 23, 2023
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Better view for internal KB articles? Links to private articles?
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3
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70
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October 19, 2023
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A superhero function that we need
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1
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81
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September 25, 2023
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Allow AI-Assist Avatar Upload
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7
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172
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September 8, 2023
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Prevent "Agents" from accessing "Addons" page in Administration, to not know addons prices
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1
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177
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September 7, 2023
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Reply-To headers should not be ignored
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1
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110
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July 1, 2023
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Agent Availability Report
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2
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225
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June 19, 2023
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