|
About the Feature Requests category
|
|
1
|
1356
|
August 20, 2025
|
|
Integrate Facebook Messenger, Whatsapp, Telegram and more
|
|
85
|
26177
|
January 26, 2026
|
|
Customize tickets emails
|
|
13
|
3374
|
November 5, 2025
|
|
Import/export knowledge base articles
|
|
23
|
5122
|
February 4, 2026
|
|
Emails language should be customizable
|
|
29
|
3539
|
September 25, 2024
|
|
Tawk to Redesign
|
|
23
|
2718
|
February 3, 2026
|
|
Agent Login Tracking
|
|
7
|
2743
|
January 5, 2026
|
|
AI Assist is great but it would be even better if
|
|
10
|
2794
|
November 1, 2023
|
|
Feature to see if customer has read agent's message or not
|
|
10
|
2385
|
August 1, 2025
|
|
Edit & Delete Messages
|
|
0
|
1022
|
April 12, 2023
|
|
Delete unwanted Tags
|
|
14
|
1712
|
February 5, 2026
|
|
[Completed] Add Dark Mode for dashboard
|
|
17
|
6418
|
December 4, 2025
|
|
AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
|
|
10
|
6102
|
July 20, 2023
|
|
Schedule service hours by departments or users
|
|
6
|
2605
|
February 13, 2025
|
|
Set up aliases on a property basis
|
|
4
|
1027
|
March 14, 2024
|
|
Ability to Change Email Language
|
|
3
|
1608
|
September 19, 2024
|
|
Annual schedule - holidays
|
|
3
|
1499
|
December 22, 2023
|
|
Notifications: Twinkling bubble on desktop apps
|
|
3
|
907
|
July 27, 2023
|
|
Adding Hyperlinks to TAWK live chats
|
|
2
|
1903
|
December 26, 2024
|
|
Give option to add another email as CC in the offline replies
|
|
2
|
2085
|
June 6, 2024
|
|
Sound Notifications for Incoming Chats on AI Assist
|
|
7
|
1748
|
May 10, 2024
|
|
Update Knowledge Base article editor to this millennium
|
|
3
|
1003
|
October 26, 2023
|
|
[Completed] Dark Mode for tawk.to
|
|
8
|
2599
|
December 5, 2025
|
|
Allow Forms in Chat during conversation (not just Pre-chat forms)
|
|
16
|
2162
|
October 30, 2025
|
|
$58 for 250 odd messages doesn't make sense
|
|
6
|
1840
|
May 23, 2025
|
|
Implement 2fa to the login
|
|
2
|
1362
|
October 14, 2024
|
|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
3
|
1083
|
June 20, 2024
|
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
2272
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
711
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
1035
|
August 18, 2023
|
