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About the Feature Requests category
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1
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1388
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August 20, 2025
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Integrate Facebook Messenger, Whatsapp, Telegram and more
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85
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27080
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January 26, 2026
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Customize tickets emails
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13
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3489
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November 5, 2025
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Import/export knowledge base articles
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23
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5353
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February 4, 2026
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Emails language should be customizable
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29
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3652
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September 25, 2024
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Tawk to Redesign
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23
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2926
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February 3, 2026
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Agent Login Tracking
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7
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2818
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January 5, 2026
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AI Assist is great but it would be even better if
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10
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2878
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November 1, 2023
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Feature to see if customer has read agent's message or not
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10
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2531
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August 1, 2025
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Edit & Delete Messages
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0
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1044
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April 12, 2023
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Delete unwanted Tags
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15
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1810
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March 2, 2026
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[Completed] Add Dark Mode for dashboard
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17
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6564
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December 4, 2025
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AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
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10
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6301
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July 20, 2023
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Schedule service hours by departments or users
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6
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2762
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February 13, 2025
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Set up aliases on a property basis
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4
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1051
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March 14, 2024
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Ability to Change Email Language
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3
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1670
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September 19, 2024
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Annual schedule - holidays
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3
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1548
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December 22, 2023
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Notifications: Twinkling bubble on desktop apps
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3
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943
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July 27, 2023
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Adding Hyperlinks to TAWK live chats
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2
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1971
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December 26, 2024
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Give option to add another email as CC in the offline replies
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2
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2125
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June 6, 2024
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Sound Notifications for Incoming Chats on AI Assist
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7
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1834
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May 10, 2024
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Update Knowledge Base article editor to this millennium
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3
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1056
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October 26, 2023
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[Completed] Dark Mode for tawk.to
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8
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2741
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December 5, 2025
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Allow Forms in Chat during conversation (not just Pre-chat forms)
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16
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2372
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October 30, 2025
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$58 for 250 odd messages doesn't make sense
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6
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1966
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May 23, 2025
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Implement 2fa to the login
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2
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1412
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October 14, 2024
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Chats should be terminated by the operator at the end of the conversation, not only by the visitor
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3
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1137
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June 20, 2024
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Assigning ticket automatically to specific agent based on contents/words in the email
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6
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2410
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February 16, 2024
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A superhero function that we need
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1
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737
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September 25, 2023
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Have a trigger which after a user responds to it they have to fill out a pre-chat form
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2
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1066
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August 18, 2023
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