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About the Feature Requests category
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2
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440
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February 26, 2024
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Integrate Facebook Messenger, Whatsapp, Telegram and more
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30
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5392
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July 3, 2024
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Import/export knowledge base articles
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15
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1367
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July 9, 2024
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Customize tickets emails
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8
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738
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February 23, 2024
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Emails language should be customizable
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22
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1006
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March 6, 2024
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AI Assist is great but it would be even better if
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10
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944
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November 1, 2023
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Agent Login Tracking
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5
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952
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July 8, 2024
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Schedule service hours by departments or users
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4
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541
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February 19, 2024
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AI Chat integration ( Solved! See: https://www.tawk.to/introducing-ai-assist )
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10
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2085
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July 20, 2023
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Add Dark Mode since it's 2023 (years behind)
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12
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1719
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April 2, 2024
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Set up aliases on a property basis
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4
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290
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March 14, 2024
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Feature to see if customer has read agent's message or not
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2
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428
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April 21, 2023
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Notifications: Twinkling bubble on desktop apps
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3
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250
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July 27, 2023
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Give option to add another email as CC in the offline replies
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2
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1240
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June 6, 2024
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Sound Notifications for Incoming Chats on AI Assist
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7
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545
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May 10, 2024
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Annual schedule - holidays
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3
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440
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December 22, 2023
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Delete unwanted Tags
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6
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522
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December 7, 2023
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Have a trigger which after a user responds to it they have to fill out a pre-chat form
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2
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498
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August 18, 2023
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Edit & Delete Messages
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0
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393
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April 12, 2023
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Chats should be terminated by the operator at the end of the conversation, not only by the visitor
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3
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210
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June 20, 2024
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Assigning ticket automatically to specific agent based on contents/words in the email
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6
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500
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February 16, 2024
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Substantial improvement of the widget on the site
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5
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326
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June 15, 2023
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Getting Contact Attributes Via Form
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5
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324
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April 17, 2024
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Make pre-chat mandatory for each new service
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12
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582
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March 26, 2024
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Implement 2fa to the login
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1
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305
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November 15, 2023
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A superhero function that we need
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1
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206
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September 25, 2023
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Chat reason report (not tags)
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4
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302
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June 21, 2023
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Scribe Embed Integration in the Knowledge Base
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2
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300
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June 28, 2024
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Allow custom CSS styling in Remove Branding plugin
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1
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349
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April 9, 2024
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Feedback form in chat widget or outside of widget
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1
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202
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March 30, 2024
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