Some customers send messages in rapid succession, each one would need a specific response. It would be nice if there is a reply message feature where I can reply to a message sent previously, just like when you hit reply to a specific message in Teams or Facebook Messenger.
Hi @RyanVosman
Thanks for sharing your suggestion to add a reply to a specific message feature to tawk.to! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
Let me know if you have any questions, feedback, or other suggestions. Happy to help.