Request:
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!
Plus 532 Votes
Add to that - maybe a full report by agent with their individual metrics e.g.:
No. of chats
Average response time
Average duration
Rating etc.
Hello,
To track agent login activity, you can implement a system that logs the timestamp whenever an agent logs in or logs out. This way even if there are no chats, you can still monitor agent activity by checking the timestamps in the log.
Currently, I have no idea if people are logged in and available. This seems a standard this to be able to check?
Small work around…if you create a group chat with all users. Then once you open this chat you can then see if those users are online.