It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!
Hello,
To track agent login activity, you can implement a system that logs the timestamp whenever an agent logs in or logs out. This way even if there are no chats, you can still monitor agent activity by checking the timestamps in the log.