Agent Login Tracking


It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!

Plus 532 Votes


Add to that - maybe a full report by agent with their individual metrics e.g.:

No. of chats
Average response time
Average duration
Rating etc.