Request:
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!
Plus 532 Votes
Add to that - maybe a full report by agent with their individual metrics e.g.:
No. of chats
Average response time
Average duration
Rating etc.
Hello,
To track agent login activity, you can implement a system that logs the timestamp whenever an agent logs in or logs out. This way even if there are no chats, you can still monitor agent activity by checking the timestamps in the log.
Currently, I have no idea if people are logged in and available. This seems a standard this to be able to check?
Small work around…if you create a group chat with all users. Then once you open this chat you can then see if those users are online.
This thread is more than a year old. I was looking for this functionality today. Has this been implemented anywhere? We have six operators and two managers and no way to know who is logged in short of the workaround of adding chats with all users, which seems silly.
Thanks!
Hi @FrankBravo ,
Thanks for taking the time to follow up and for sharing your use case. We understand how useful this functionality would be, especially when managing multiple operators and managers.
At the moment, the feature you’re referring to is still not implemented, and unfortunately, we don’t have any information or an ETA on when or if it will be added. The workaround mentioned earlier in the thread—using a group chat to check who’s online—is currently the only available option, even though we agree it’s not ideal.
Your feedback is appreciated, and it has already been shared with the team to help highlight the demand for this feature. Thanks for your patience and understanding.
It would be nice to see agent login activity. So we can see when agents are logged in and active. The current reporting feature just shows chat volume. If there are no chats, we still want to be able to track what users were logged in. Thanks!