It would be nice if there was an option to import knowledge base articles from a CSV file or something like that. Obviously, this wouldn’t import any images or other media but if someone has a lot of existing articles (like FAQ document), it would make it much faster to import text and then format in Tawk.to than typing it all from scratch. It would be also nice to have an ability to export articles and categories.
Welcome to the community and thanks for your suggestion!
I agree, this would be a very helpful feature to have. While we cannot make any promises about the timeline for implementing this feature, it has been added to our list of potential future enhancements.
In the meantime, if you have any further suggestions or feedback, please don’t hesitate to let us know. We are always happy to hear from our customers and to incorporate their ideas into our platform!
+1 for this feature. For me, this is a big must.
Some context: I’m a long-time tawk.to user. I’m needing to create a knowledge base for my products. By checking the different possibilities within the tools I already use, the lack of this feature is stopping me to go with your solution. The others would be WordPress plugins (there are many) or Discourse “FAQ” plugin.
Why? Same as @CroDragon. On one hand, I have tons of documentation I would like to upload easily without having to manually create every article. On the other, I’m not happy with the impossibility of easily downloading the documentation I create within the platform.
Hopefully this feature comes out before I choose another option
We have a large amount of help topics in pdf format. Would be convenient to be able to upload them.
+1 for import of existing articles please!