|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
2604
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
822
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
|
2
|
1158
|
August 18, 2023
|
|
Substantial improvement of the widget on the site
|
|
5
|
987
|
June 15, 2023
|
|
Assign chats to agents automatically
|
|
10
|
3258
|
January 13, 2026
|
|
Feature Request: Sound and Visual Notifications for WhatsApp & Facebook Messenger
|
|
4
|
499
|
January 7, 2026
|
|
Spam Protection against AI Credits
|
|
7
|
1905
|
March 24, 2025
|
|
Agent Availability Report
|
|
3
|
3012
|
October 25, 2024
|
|
Restrict agents from editing knowledge base
|
|
4
|
1100
|
June 4, 2024
|
|
Getting Contact Attributes Via Form
|
|
5
|
2007
|
April 17, 2024
|
|
Make pre-chat mandatory for each new service
|
|
12
|
3636
|
March 26, 2024
|
|
Merge tickets possiblity
|
|
1
|
931
|
June 28, 2023
|
|
Chat reason report (not tags)
|
|
4
|
881
|
June 21, 2023
|
|
npm package administration
|
|
10
|
726
|
July 21, 2025
|
|
Scribe Embed Integration in the Knowledge Base
|
|
4
|
1180
|
April 7, 2025
|
|
Add iframe embeds to knowledge base
|
|
8
|
1918
|
January 28, 2025
|
|
Improved statistics (transactions attributed to agents)
|
|
0
|
773
|
November 26, 2024
|
|
GDPR: Automatic deletion of customer/vistor data
|
|
2
|
916
|
November 25, 2024
|
|
Automatic ticket creation functionality for the chatbot
|
|
0
|
1138
|
October 23, 2024
|
|
Cutom HTML footer for tickets
|
|
5
|
708
|
September 16, 2024
|
|
Allow custom CSS styling in Remove Branding plugin
|
|
1
|
2116
|
April 9, 2024
|
|
Feedback form in chat widget or outside of widget
|
|
1
|
1062
|
March 30, 2024
|
|
Is there a way to round robin the different chats that come in to different agents?
|
|
4
|
1897
|
March 1, 2024
|
|
Customer satisfaction survey
|
|
4
|
1241
|
December 20, 2023
|
|
Change the branded text "Add free live chat to your site"
|
|
2
|
3816
|
December 15, 2023
|
|
Custom attributes in Triggers
|
|
3
|
1270
|
December 6, 2023
|
|
Changing Tawk.to Text Displays (size, color, etc.)
|
|
7
|
4713
|
November 2, 2023
|
|
Better view for internal KB articles? Links to private articles?
|
|
3
|
888
|
October 19, 2023
|
|
KB > Copy public link to share
|
|
7
|
1410
|
October 10, 2023
|
|
Tag List with check box
|
|
1
|
918
|
April 27, 2023
|
