|
Chats should be terminated by the operator at the end of the conversation, not only by the visitor
|
|
3
|
1610
|
June 20, 2024
|
|
Assigning ticket automatically to specific agent based on contents/words in the email
|
|
6
|
2989
|
February 16, 2024
|
|
A superhero function that we need
|
|
1
|
1026
|
September 25, 2023
|
|
Have a trigger which after a user responds to it they have to fill out a pre-chat form
|
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2
|
1380
|
August 18, 2023
|
|
Substantial improvement of the widget on the site
|
|
5
|
1277
|
June 15, 2023
|
|
Knowledge base - custom css and images on mobile
|
|
3
|
1427
|
August 7, 2026
|
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Assign chats to agents automatically
|
|
10
|
4283
|
January 13, 2026
|
|
npm package administration
|
|
10
|
1098
|
July 21, 2025
|
|
Spam Protection against AI Credits
|
|
7
|
2308
|
March 24, 2025
|
|
Agent Availability Report
|
|
3
|
3735
|
October 25, 2024
|
|
Restrict agents from editing knowledge base
|
|
4
|
1478
|
June 4, 2024
|
|
Getting Contact Attributes Via Form
|
|
5
|
2664
|
April 17, 2024
|
|
Make pre-chat mandatory for each new service
|
|
12
|
4603
|
March 26, 2024
|
|
Merge tickets possiblity
|
|
1
|
1143
|
June 28, 2023
|
|
Chat reason report (not tags)
|
|
4
|
1097
|
June 21, 2023
|
|
Updating app for Mac Silicon compatibility
|
|
12
|
1019
|
October 1, 2026
|
|
Removing member in the chat group
|
|
1
|
561
|
March 17, 2026
|
|
knowledge database category images
|
|
1
|
487
|
November 11, 2025
|
|
Feature Request: Full Translation Support for Chat Interface Strings
|
|
3
|
1449
|
September 22, 2025
|
|
Add Chat Widget default country code phone number or restriction country code
|
|
3
|
1250
|
June 3, 2025
|
|
Add iframe embeds to knowledge base
|
|
8
|
2224
|
January 28, 2025
|
|
Improved statistics (transactions attributed to agents)
|
|
0
|
994
|
November 26, 2024
|
|
GDPR: Automatic deletion of customer/vistor data
|
|
2
|
1179
|
November 25, 2024
|
|
Automatic ticket creation functionality for the chatbot
|
|
0
|
1380
|
October 23, 2024
|
|
Cutom HTML footer for tickets
|
|
5
|
941
|
September 16, 2024
|
|
Editing lead capture forms?
|
|
2
|
1418
|
August 22, 2024
|
|
Allow custom CSS styling in Remove Branding plugin
|
|
1
|
2567
|
April 9, 2024
|
|
Feedback form in chat widget or outside of widget
|
|
1
|
1302
|
March 30, 2024
|
|
Is there a way to round robin the different chats that come in to different agents?
|
|
4
|
2379
|
March 1, 2024
|
|
Customer satisfaction survey
|
|
4
|
1530
|
December 20, 2023
|