Assigning ticket automatically to specific agent based on contents/words in the email

Would it be possible to make it so that certain tickets get assigned automatically to a specific agent when they arrive, based on words/phrases in the email/subject line? This way, the correct agent will get the ticket assigned to them, as we have monitored language our members use. This can then save up time assigning new tickets coming in, like the way one can in Zendesk (now I know Tawk is not Zendesk, just using it as the example).

Thank you in advance! :slight_smile:

Hi BradleyS,

Thank you for your suggestion! We appreciate your interest in having automated ticket assignment based on words/phrases in emails/subject lines. While it is not currently possible in Tawk, we plan to expand on our automation and collaboration tools later this year. Stay tuned for updates!
If you have any additional suggestions or feedback, please feel free to share them with us.

Automatically assigning conversations based on a selection of the form would be great as well.