How can custom attributes be displayed on the pre-chat/offline form?
If this is not available, it would be a great addition.
Hi @Abiodun,
Custom attributes are not currently linkable with fields in the offline or pre-chat forms, but we will definitely add this option in the future.
Thanks for the suggestion!
Regards,
Kristaps
How can any of the contact attributes be added to the pre chat form? - I just have name, email and phone number. I really want to have ‘Organisation’ added in there so I know which customer I’m talking to straight away.
Hi @Sharpy, unfortunately, custom attributes cannot be added to the pre-chat form at the moment. You can add other fields as plain text.
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