Getting Contact Attributes Via Form

How can custom attributes be displayed on the pre-chat/offline form?

If this is not available, it would be a great addition.

Hi @Abiodun,

Custom attributes are not currently linkable with fields in the offline or pre-chat forms, but we will definitely add this option in the future.

Thanks for the suggestion!


How can any of the contact attributes be added to the pre chat form? - I just have name, email and phone number. I really want to have ‘Organisation’ added in there so I know which customer I’m talking to straight away.

Hi @Sharpy, unfortunately, custom attributes cannot be added to the pre-chat form at the moment. You can add other fields as plain text.

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