I would like to be able to have admins create a knowledge base, and allow agents to view it but not edit articles
Thank you for your suggestion. Our team is currently exploring quality-of-life improvements for KB and we are planning to expand on Property Member access management in the future.
Let us know if you have any other suggestions.
This is a MUST HAVE feature. And really, being able to set more rules/restrictions on what Agents can do seems like a standard feature. I hope this gets implemented soon.
Please push this feature request through. We want to have all our agents accessing chats and the KB, but they can edit the articles (even by mistake) and that is something critical - we want to restrict our agents from editing articles.