Cutom HTML footer for tickets

Community Discussion Feature Requests
1

Hello,
we have started using tawk at it fullest with multiple widgets and CRM.
Live agent told me to contact support on zoom and they send me here to request new feature.

While configuring remove-branding add-on we noticed that “footer” for ticket its kinda lacking.
Simple heading with link is not professional these days.

We really want to see an option for full HTML footer when sending ticket.
Either global one for “support” mail or best one would be to assign different templates for each user in tawk. So whoever replies or create a ticket will have its own. That would be perfect.

Thanks

2

I cannot believe this feature is still missing. Is this coming any update soon?

1 Like
3

tickets aren’t even working right now, at least for gmail accounts, so I’d rather that gets fixed, and maybe later we could think of adding custom html.

4

If you don’t have white label and connected your own domain, it wont work.
Google is very restrictive if sender dost have SPF or DKIM records.

And for free you’re getting their subdomain which is marked as spam in most popular services.

5

Tickets don’t even arrive at spam folder. They simply do not arrive. We stop using tawk.to at our company

6

I think they abandoned the idea of CRM, nothing is getting updated lately.

1 Like