Since rosetta is sunsetting with the MacOs28 release, the desktop Intel based app will no longer be supported. Are there plans to update the app for compatibility with Apple Silicon devices?
Hi @jenniferbb ,
Thank you for bringing this to our attention.
I will share your feedback with our team so they can further evaluate the possibility of making the app available for all Mac users.
We truly appreciate your input. Please don’t hesitate to reach out if you have any additional suggestions or questions.
Hi, can we have an update on this please?
Hi @jenniferbb @adamcm, the Mac app is compatible with Apple Silicon. Are you experiencing any issues?
Hi, We get a popup at least once a week saying it’s not compatible. And we do have issues–our chats do not ring or notify every time, even though sleep is off, volume is up, and notifications are on.
Hi @jenniferbb ,
Thank you for reaching out to us, and we apologize for the inconvenience you’ve been experiencing.
We’re sorry to hear that chat notifications are not consistently working. To help us investigate this further, could you please share your website URL with us? We’d like to check the widget installation and see if there are any issues that may be contributing to this behavior.
In the meantime, have you had a chance to review the following article regarding sound notification issues?
Please let us know if you’ve already gone through the troubleshooting steps outlined there, and we’ll be happy to continue assisting you.
We look forward to your response.
We have Tawk enabled on three sites. Unfortunately your system will not allow my comment to post with links in my comment. How do I contact you off of this thread? I have tried working with your chat support off and on for a while with no resolution.
Tawk has been on our sites for years, and we didn’t start having issues until about 6 months ago.
May I know the operating system (OS) of the device you’re currently using? This information will help me provide the details to our team for further investigation. Thank you.
Everyone in our company is on MacOS 26 and everyone is having the same issue. I am on MacOS 26.6 Beta
Thanks @jenniferbb !
I’ve just sent you a private message. When you have a moment, please check your inbox and let me know once you’ve had a chance to review it.
Thank you, and I look forward to hearing from you.