Have a trigger which after a user responds to it they have to fill out a pre-chat form

Community Discussion Feature Requests
1

Request:

Have a trigger which after a user responds to it they have to fill out a pre-chat form

Plus 454 votes

1 Like
3

Even, we can send chat-form by using shortcuts. For example: When agent write /contactForm, chat-form should be sending.

6

Yes, it should be something like that.