Feature to see if customer has read agent's message or not

Community Discussion Feature Requests
1

It will be helpful for agents to see the read status of their message to users/customers. Currently, there is no option for an agent to see if the customer has seen the message or not.

2 Likes
2

Hey Vijay,

Welcome to the community and thanks for your suggestion!

Great idea. This has already been added to the list of potential future enhancements.

In the meantime, if you have any other questions, feedback, or suggestions, don’t hesitate to let us know.

Cheers,
Kristaps

3

Very useful suggestion you have shared here.

4

Hi Kristaps,

As I see this was added to potential future enhancements way back on Apr 2023. Can you update us all by when this basic feature will roll out?

Thanks

5

Hi @ronST,

This request currently has 11 votes, which puts it lower on the priority list compared to other major features in development, such as omnichannel. At this time, we don’t have an ETA for this feature, but if that changes, we’ll update the community.

Thanks,
Kristaps, and team tawk.to

1 Like