It will be helpful for agents to see the read status of their message to users/customers. Currently, there is no option for an agent to see if the customer has seen the message or not.
Welcome to the community and thanks for your suggestion!
Great idea. This has already been added to the list of potential future enhancements.
In the meantime, if you have any other questions, feedback, or suggestions, don’t hesitate to let us know.
Very useful suggestion you have shared here.