Integrate Facebook Messenger ✅, Whatsapp, Telegram and more

Community Discussion Feature Requests
60

Thank you for sharing your feedback—we understand the frustration around delays and appreciate how important these integrations are to your business.

We’re excited to announce that Facebook Messenger, our first omnichannel integration, is nearly ready to launch. While it’s taken longer than expected, we’re focused on delivering a solution that integrates seamlessly with our platform.

Next, we’ll begin work on Phone, SMS, and WhatsApp integrations. These will roll out incrementally, allowing you to manage all your conversations effortlessly within tawk.to.

Stay tuned—more updates are on the way.

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62

@kristaps just out of curiosity the whatsapp intergration will be via Twillio?

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63

At last, the long-awaited Facebook Messenger integration is here, and it works great! Congratulations — better late than never!

Just a few details remain to be fine-tuned, such as sound for notifications and the ability to view messages in the mobile app, but the integration is quite fast and easy to implement.

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64

Any update for WhatsApp integration please please, please? we are desperate at this point its 2025. Everything is being streamlined. Wake up Tawk

I am willing to pay for this feature on Tawk only

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65

Hi there,

We do not currently have an integration with WhatsApp, however, we are planning to add it as a channel in future product updates.

At the moment, we don’t have an ETA but we will inform you once this feature is already implemented.

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66

Please include the integrations into the mobile as well. currently only messenger linking is working, that too on desktop. adding these integrations into the mobile app will create massive growth and market capture

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67

Hi @Rajat.Srivastava ,

Thanks for sharing your suggestion! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.

68

Whatsaaaaaaaap!!!
sddefault

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69

Come on Tawk.to, why the half-baked implementation? We are still waiting for Instagram integration, I am not sure how you were able to release FB Messenger, but not Instagram.

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70

Hi,

Our team is working on the omnichannel to support integrations with other platforms. We will let you know once it’s been implemented.

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71

Hi,
@JethroPaul any predictions?

72

Hi, I would also like to know if there is any forecast or update on the progress.
Thank you.

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73

Hi,

At the moment, we don’t have any information on when this feature will be implemented. We will inform you on our updates page or via the notifications in the tawk.to dashboard once this feature is implemented.

Feel free to let me know if you have any more questions.

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74

Hi,

If we don’t have information on when, do we at least have information on how important the dev team deem this integration? On a scale of 1 to 10?

Thanks

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75

Hi @xanderv ,

Thanks for reaching out!

While we don’t have a public roadmap and can’t provide a specific timeline or priority rating on a scale from 1 to 10, I can share that our current focus is on expanding the flexibility of AI Assist and building omnichannel integrations. These initiatives are top priorities for the team at the moment.

If we have more details on the integration in question down the road, we’ll be sure to keep you updated.

Let me know if you have any other questions!

1 Like
76

:roll_eyes: mmm… Omni-channel should be the absolute top priority, especially since all other competitors have had integration with WhatsApp, Telegram, Instagram, Messenger, X, Line, and WeChat for years

77

Whatsapp integration gets more and more important. I actually signed up for the breath of features of tawk, but without whatsapp integration all the nice features are useless.

78

I just gave up on tawk,to a while ago. Most competitors have had WhatsApp integration for a very long time, while Tawk.to has been promising an integration for years, but it still hasn’t happened.

79

Hi,

Thank you for reaching out and sharing your feedback — we truly appreciate it.

While we can’t provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. We’re actively working towards it, and we’re confident it will be implemented in the near future.

We’ll be sure to notify you as soon as it becomes available.

Thanks again for your support and patience.

86

any updates on this?