Has anyone tried the Beta yet? There are still no confirmed timescales.
summer is almost over, no news about channels integration yet.
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Please get this done.
The only reason I’m not using FreshDesk is because of the Hire option, which is your best feature, but if the software lacks the potential to give a good user experience then…
any updates on this? Summer is over and nothing happened.
Me waiting for Tawk.to to release Dark Mode, along with WhatsApp, Instagram, Facebook, and Telegram integration in the app
It is actually shameful how tawk.to can’t even be bothered to reply or provide updates to their customers.
@kristaps, what are you doing over there? Do you check this forum every 12 months and then go back under your rock?
Yeah, we got tired of waiting for Tawk.to, so we switched to another app. The bosses are really thrilled with the new app. I mean, it’s good – it has an AI bot using ChatGPT, along with a codeless bot that allows for a hybrid chat flow. It also integrates with WhatsApp, Telegram, Facebook, and Instagram. It’s perhaps just missing SMS and Twitter, but still, I like Tawk.to better. However, it’s not my call
Can you share the name of this app?
Latin america is a must
try enchant, this is what I use, I like tawk better on the AI part however they have a solid call/SMS/whatsapp platform
Our company switched to Zoho’s SalesIQ. But it’s not all sunshine and rainbows. If you want to have an AI bot like tawk.to, you’ll also need an OpenAI account and a moderate level of knowledge to integrate it with SalesIQ. However, once integrated, it works properly.
Personally, I prefer tawk.to for its ease of use, and I use it on my personal site, but the fact that in 2024 they don’t have multi-channel integration does put the platform at a disadvantage compared to its competitors. Tawk.to has been announcing the integration for a while, but we still don’t know when it will actually be available, also the lack of a reliable ticket system that do actually reach gmail accounts on time and manner, our IT managers decided to make the switch
enchant, is quite complicated to integrate whatsapp… you need to buy a number with twillio then have a twillio account etc etc… tidiochat and salesiq have an easy set up imo
Would it be possible to add LINE message integration? There are so many LINE users, and this feature would really help us out. Thanks so much!
Thank you for sharing your feedback—we understand the frustration around delays and appreciate how important these integrations are to your business.
We’re excited to announce that Facebook Messenger, our first omnichannel integration, is nearly ready to launch. While it’s taken longer than expected, we’re focused on delivering a solution that integrates seamlessly with our platform.
Next, we’ll begin work on Phone, SMS, and WhatsApp integrations. These will roll out incrementally, allowing you to manage all your conversations effortlessly within tawk.to.
Stay tuned—more updates are on the way.
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At last, the long-awaited Facebook Messenger integration is here, and it works great! Congratulations — better late than never!
Just a few details remain to be fine-tuned, such as sound for notifications and the ability to view messages in the mobile app, but the integration is quite fast and easy to implement.
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Any update for WhatsApp integration please please, please? we are desperate at this point its 2025. Everything is being streamlined. Wake up Tawk
I am willing to pay for this feature on Tawk only
Hi there,
We do not currently have an integration with WhatsApp, however, we are planning to add it as a channel in future product updates.
At the moment, we don’t have an ETA but we will inform you once this feature is already implemented.
Please include the integrations into the mobile as well. currently only messenger linking is working, that too on desktop. adding these integrations into the mobile app will create massive growth and market capture
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Hi @Rajat.Srivastava ,
Thanks for sharing your suggestion! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
Let me know if you have any questions, feedback, or other suggestions. Happy to help.