This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This Will save us a ton of time because it allows us to manage all our visitor’s messages coming from many different sources in a single place.
Hi, we are currently using Freshworks/Helpdesk for our customer communication, they have been using WhatsApp Business for a while and it would be very useful for us to have that here as well, as it’s a lot cheaper here!
In a first step it would help to get the “own” tawk.to emails (= “tickets”) into one chat with the customer, instead of separate email conversions and need to turn from one window to another in the app or the web dashboard and search for a previous message of the customer in several tickets and / or chats.
To get all the messages with a customer in ONE chat is what you can expect from a modern chat / omni-channel messenger solution
In short: do not separate emails and chats and put all these messages with a customer in one chat.
I eagerly await this feature, it will be a game changer. I have not hired the VA service in anticipation of this feature as it would appear Apollo is getting better with each passing day. Customers cannot even tell it is AI anymore. Phenomenal!
Good News, tawk.to finally will get the much anticipated integration with whatsapp , x, telegram, instagram, messenger, google messages and tiktok and sms coming soon