This will allow us to respond not only messages coming from the live chat but also from our facebook pages. Being able to answer e-mails and other chat services such as telegram would also be great! This Will save us a ton of time because it allows us to manage all our visitor’s messages coming from many different sources in a single place.
Hi, we are currently using Freshworks/Helpdesk for our customer communication, they have been using WhatsApp Business for a while and it would be very useful for us to have that here as well, as it’s a lot cheaper here!
In a first step it would help to get the “own” tawk.to emails (= “tickets”) into one chat with the customer, instead of separate email conversions and need to turn from one window to another in the app or the web dashboard and search for a previous message of the customer in several tickets and / or chats.
To get all the messages with a customer in ONE chat is what you can expect from a modern chat / omni-channel messenger solution
In short: do not separate emails and chats and put all these messages with a customer in one chat.