$58 for 250 odd messages doesn't make sense

Community Discussion Feature Requests
1

I have two domains where tawk.to chat is running. In both the domains, I have AI Assist running. It is programmed to automatically reply.

I have upgraded to “Growth” in one domain. For the other, it is in hobby. While “Growth” has 1000 messages, “Hobby” has only 100.

Both the domains included, my messages do not exceed 300 a month. One of the domains, reaches the 100 message limit 2/3rds into the month.

So, if I have to keep them going, I have to spend an additional $29.

For me, it is just a value addition. I am not going to spend the additional amount. for just 150 messages.

But, from your end, you could do 2 things.

One, have a scheme where you give me the 1000 messages and let me split it among my domains. It would be a good customer friendly gesture from your side.

Alternatively, you could have another subscription model(s) in between such as 250 and 500 messages, which would more or less serve the purpose.

2

I do believe the pricing is fair for what it offers to be honest.
But I hope you find a plan that works for you.

3

Fine.

But, IMHO, it also makes good business sense to have an intermediate plan here.

Here, in my case, I am not going for the purchase because I do not need the thousand messages. So, you are not getting those dollars anyway.

But, if you have something in between, you would make extra dollars and also make more of your happy customers happy happy.

Why waste those unused messages if they can convert into moolah?

Food for thought?!

4

Well, I see your point now, and it does make sense

5

I believe the Hobby plan could offer a prepaid package of 1000 messages for $35, with no expiration date. The plan would still include the monthly allowance of 100 messages, but any excess would be deducted from the prepaid package.

Regarding splitting, I think it’s a nice idea, but is the concept of sharing add-ons common practice for Tawk.to today? For example, when you purchase the “remove advertising” add-on, is the advertising removed from all domains? If not, I don’t see how it would be technically or commercially viable.