Currently, the whole platform is translatable into other languages, including the chat and the knowledge base.
Unfortunately, emails related to tickets can only be sent in English.
This is a clear (but very silly) deal breaker for any use case that handles non-English speaking customers. I’m surprised by the amount of features tawk.to has, while also being surprised that this is not one of them.
I hope you understand how restricting the language to English harms the user experience. We need the emails to be written in Portuguese.
I imagine that translating the phrases isn’t the issue because there don’t seem to be many variations. In any case, I would be happy to help.
I hope this feature is introduced as soon as possible so that we can match Portuguese emails with our Portuguese-speaking AI chatbot and our Portuguese-written knowledge base.
This has been requested for a long time; however, the developers do not consider it a priority since they haven’t taken it into account. It seems that the market they are focused on is solely the American one.
