Request:
Could be great to add our own logo on the tickets emails + a signature.
Plus 1015 Votes
also there should be an option to change the language of the ticket emails .
7 Likes
Allowing customization of the auto response email for new ticket will be a great addition.
3 Likes
Also please manage TimeZones. At the moment ticket emails are in English AND time is off by several hours.
2 Likes
we do not use, tawk.to ticketing system because we are based in México and sending reply emails to clients in english is not a very good idea.
2 Likes
Am I missing something? The ticket emails don’t have much there.
Subject is: [#123] (123 is the ticket number)
Content of the email:
##- Please type your reply above this line -##
Message your customers with tawk.to - it’s Free!
We agree - would be great to be able to customize this as not all our visitors understand that this email is a ticket notification and that they can reply to it.
It should have text saying something like - “Your ticket was created. You can respond by replying to this email”
1 Like
The ticket feature is very neglected and lacks very important basic options such as being able to change text, language, etc. 
1 Like
Agreed. We need this!
Definately needed.
Also it would be nice if the system did not send a new ticket number upon every response from the user. Emails with the same subject should be treated as one ticket.
1 Like
Hello , as a request could we have a feature to set automatic priority rules? some tickets to come and if we have 20 tickets of the same , to be able to automatically set to high priority or low priority. Depending on the topic.