Request:
Could be great to add our own logo on the tickets emails + a signature.
Plus 1015 Votes
also there should be an option to change the language of the ticket emails .
7 Likes
Allowing customization of the auto response email for new ticket will be a great addition.
6 Likes
Also please manage TimeZones. At the moment ticket emails are in English AND time is off by several hours.
3 Likes
we do not use, tawk.to ticketing system because we are based in México and sending reply emails to clients in english is not a very good idea.
3 Likes
Am I missing something? The ticket emails don’t have much there.
Subject is: [#123] (123 is the ticket number)
Content of the email:
##- Please type your reply above this line -##
Message your customers with tawk.to - it’s Free!
We agree - would be great to be able to customize this as not all our visitors understand that this email is a ticket notification and that they can reply to it.
It should have text saying something like - “Your ticket was created. You can respond by replying to this email”
2 Likes
The ticket feature is very neglected and lacks very important basic options such as being able to change text, language, etc. 
2 Likes
Agreed. We need this!
1 Like
Definately needed.
Also it would be nice if the system did not send a new ticket number upon every response from the user. Emails with the same subject should be treated as one ticket.
2 Likes
Hello , as a request could we have a feature to set automatic priority rules? some tickets to come and if we have 20 tickets of the same , to be able to automatically set to high priority or low priority. Depending on the topic.
1 Like
I completely agree! I have suggested this several times to customer services, and they just direct me back here.
2 Likes
@JasonL we hear you, and we’re getting to it.
The first order of business is omnichannel – implementing SMS, WhatsApp, and other messaging platforms.
This is the request that has received the biggest support from our Community and what most of our customers have been asking for. For this reason, it’s what we’re currently focused on.
Once the backend support for this is built, we’ll be able to quickly bring in several different channels one by one. At this point, we will have more resources to invest in improving the ticketing system.
Thanks for being patient with us. We can’t wait for you to see the updates we have in store!
1 Like