Knowledge Base Language naming conventions

Community Discussion Feature Requests
1

Hi, I just wanted to let you guys know that for the Chinese knowledge base language option toggles in the top left, the language titles of “简化字 and 台灣華語” aren’t quite accurate. They should be 简中and 繁中, 简体字 and繁體字, or 中文（中国）and 中文(台灣). Please let me know when these can be amended ASAP

2

Hi,

Thanks for bringing this to our attention. Could you please share a screenshot showing where this translation issue appears? I’ll forward it to our developers so we can look into amending it.

Looking forward to your response.

3

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What it translates to is more “simplified characters” and “Taiwanese Mandarin”, both of which I believe might seem off to our customer base. Might I be able to know when this will be fixed? Thank you so much for the help!

4

Hi,

Thanks for sharing the screenshot. I’ll forward this to our team for review. Unfortunately, I’m unable to provide an exact ETA for when the translation in this section will be fixed.

We are hoping this will be fixed as soon as possible.

5

Following up on this,

To give you more context, we are one step away from launching our platform to our Chinese audiences.

What we need specifically is "简化字 "–>“简中”, and “台灣華語”–> “繁中” in the language menu of the knowledge base.

If the team could squeeze this change nto the upcoming bug fix update, it would be much appreciated.

To get an idea for your update cadence- is it in a few weeks or in a few months? This information will be helpful as we make plans for launch.

Thank you for your help!

6

Hi,

Thanks for reaching out. Our team is currently reviewing this, and once approved, the translation will be deployed. Unfortunately, we’re unable to provide an ETA at the moment, but we’ll keep you updated on any progress.

7

Hi,

Thank you for your response. I want to respectfully underscore that this is a mission-critical change—its absence is preventing us, and likely other users, from continuing to use your platform.

8

Hi,

Thank you for your message. The translation has already been deployed. Could you please check on your end and confirm?

9

Yes,
Thank you very much! I can confirm that the translation to the language menu has been made.

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