I have added a profile picture to the agent, but when sending messages or when someone contacts us on Tawk.to, and the agent receives the chat, only the name is displayed — the profile picture is not showing. Why is this happening?
Hi @tawktouser ,
Thanks for reaching out to us.
Could you please share a screenshot of both the images you’ve set, along with where they are not reflecting as expected? This will help us better understand the issue and investigate further.
Looking forward to your response.