PLEASE PLEASE PLEASE, expand the functionality with Zapier.
We currently use Zapier to automatically import the new chat lead into our CRM, Hubspot. Currently, we can only get the Name, Email, Phone, Zip Code, and IP City in to Hubspot using the initial chat form fields and some thoughtful extraction methods in Zapier.
It’s not very intuitive, despite it being super basic info.
The other data that would be SUPER HELPFUL is if we could get the First Agent or All Agents that answered the chat available as a data point, and the actual message transcript, so we can automatically import that into Hubspot as well using Zapier.
The other HUGE thing would be if Tawk.to could listen for Google Ads identifiers from the URL or certain tracking cookies, (the GCLID and Hubspot tracking cookie) and allow us to carry that into Hubspot automatically for Ad tracking and Web analytics tracking.
These are pretty basic feature requests for this type of software. VERY important for proper tracking.
Thank you for your request. Our team is currently exploring expanding Zapier functionality and opening up data points for more integrations with our system and your feedback has been noted for consideration.
Keep an eye out for updates and let us know if there is anything else you would wish to see improved.
Hello,
I have the same need, I need Tawk.to could listen for Google Ads identifiers from the URL or certain tracking cookies, (the GCLID and Hubspot tracking cookie) and allow us to carry that info our CRM automatically for Ad tracking and Web analytics tracking.
You can do something for this point or that has to be resolve from Tawk.to.
Thanks in advance
Thanks for sharing your suggestion to improve identifiers on Google Ads for tracking and web analytics.
We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
Let me know if you have any questions, feedback, or other suggestions. Happy to help.
Do i need to be on a specific plan with Tawk to use it in a Zap.
I created a Zap that triggers upon new ticket created and it test succesfful all the way through, no reason it shouldn’t work. Basically it creates contact in another application. When new chat is opened.
Zapier support is nada, i’m on the $29/month plan, and its a two step zap, it should work but each time I turn on the Zap it turns right back off.
So to test I isolated and created a zap for each app. For example I had Tawk.to trigger the same action as a different zap which is SMS by Zapier (Sends me an SPS), and basically said if a new chat, text me and all test were successful I received the text, BUT when I endabled the Zap it turned itself OFF again.
I setup the Zap witht he other APP that i originally attempted to use with Tawk and enabled the Zap for it, and it turned on and ran fine.
Sooo do I need to upgrade my license with Tawk to allow for Zapier to connect, should I use a webhook instead or is there something in the setting in Tawk I need to adjust as it appears Tawk is the issue. The crazy parrt is I can connect my Tawk.to account in Zapier and the connection test run fine, no issues, only issues after the Zap is attempted to be enabled.
Thanks for reaching out and sharing those details!
You don’t need to be on any specific plan with tawk.to to use it with Zapier — the integration is available to all users, including free accounts.
However, in order for the Zap to work properly, you need to make sure that the right event is set up in tawk.to to trigger the Zap. Just connecting your tawk.to account and passing Zapier’s test isn’t enough — the actual action in tawk.to that triggers the event (like creating a new ticket or chat) must occur within the app itself during live usage for Zapier to pick it up.
If your Zap is turning off automatically, it’s often because:
Zapier didn’t receive any real data after activation.
The trigger is not being fired as expected.
Or there’s a setup step missing in tawk.to that’s needed to generate the trigger event.
If you’re trying to capture new chat activity, make sure your trigger in Zapier is based on “New Chat Started” or “New Ticket Created” depending on your workflow, and that those actions are actively happening.
Let us know what exact trigger you’re using in the Zap — we can help confirm how to set it up on tawk.to’s end to ensure it fires correctly. If needed, using a webhook is also a good workaround.
