Hello,
We’ve noticed that the base prompt capacity on Tawk.to is limited to 2,000 characters, which isn’t sufficient for our needs. We’re wondering if there’s any way to increase this limit — possibly through a paid plan or an upgrade option.
Could you please let us know if this is possible? We’d like to make better use of the feature if extended character support is available.
Thank you!
Thank you for reaching out and for your interest in making the most of the AI Assist feature.
At the moment, the base prompt character limit is capped at 2,000 characters, and currently, there is no option to increase this limit—even on paid plans. We understand how important it is to have more flexibility, especially for more complex or detailed prompt use cases.
We’ve shared this feedback with our product team for review, as we’re always working to improve based on user needs. While we can’t guarantee an immediate change, your input plays a valuable role in shaping future updates.
In the meantime, you might consider breaking up your prompts into smaller, focused inputs to stay within the limit while still guiding the AI effectively.
Best regards,