Tawk Not Showing Visitors in Monitoring Tab - But showing Visitors in today tab on dasboard - Also Not showing incoming visitors chat

Community Discussion
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Tawk Not Showing Visitors in Monitoring Tab - But showing Visitors numbers in today tab on dasboard - Also Not showing incoming visitors chat

Need Help We Are geeting visitors onn site but the tawk monitoring is not showing any users,
But Its increase the number of visitors on dashboards also not getting any chats

help
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helpppp
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any help would be much appreciated, Thanks

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Hi @proaudio,

Thanks for reaching out! Could you please confirm the email address you use to log in and share your website URL with us? This will help us investigate and get this sorted for you as quickly as possible.

Looking forward to your reply!

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Email: Proaudio.com.pk@gmail.com
Web Url: Proaudio.com.pk

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No Reply Helooooo???

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Hi,

Thank you for sharing the details.

Please enable the property named “pro audio” under “Accept chats from” as shown in the image below.

image
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1 Like
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ohhh Thank You Soo Much For Your Support :+1:

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You’re most welcome - a pleasure to help.

1 Like
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Hello,
I had the same issue, tried the same fix but did not work.
Whats wrong with the plugin actually?
Thanks

9

Hi,

Could you please share your website URL along with the email address you’re using to log in? This information will help us look into the issue more effectively.