Well, today I’m throwing in the towel with tawk.to. There are many things that need improvement, and unfortunately, the pace at which those improvements are needed is much faster than what the developers can actually deliver, or the improvements simply never come. I’ve been waiting for years for a WhatsApp integration, which was supposed to arrive soon but still hasn’t. I feel that tawk.to is falling behind compared to other competitors that can already integrate with WhatsApp, Telegram, Line, WeChat, X, and Messenger. So, I feel it’s time to move on and try other alternatives that offer a better product.
Hi,
Thank you for sharing your honest feedback with us.
We understand your frustration, and we’re sorry to see you go. Just to let you know, our team is actively working on expanding our integrations, including WhatsApp, and we’re aiming to implement this as soon as possible.
We appreciate the time you’ve spent with tawk.to, and you’re always welcome back anytime in the future. Wishing you all the best with your next steps.