Unauthorized_api_call

Developers
1

Hi, I have an SPA and so have to log users in asychronously. For some reason I keep getting UNAUTHORIZED_API_CALL messages. Here is my flow

  1. On page load, javascript is embedded
  2. On User login setAttributes is called (See Example 1 below) (At this point I receive the UNAUTHORIZED_API_CALL error)
  3. When a user is logged out, logout() is called
  4. When a new user is logged in, setAttributes is called again

Example 1 - User login

this.tawkAPI.setAttributes(
    {
        'userId': currentUser.Id,
        'name': currentUser.Name,
        'email': currentUser.Email,
        'hash': hash
    },
    (error) => {
        console.error("set attribute error", error);
    });

Example 2: Hash creation

    var tawkApiKey = "xxxxx";

    using (var hmac = new HMACSHA256(Encoding.UTF8.GetBytes(tawkApiKey)))
    {
        byte[] hashBytes = hmac.ComputeHash(Encoding.UTF8.GetBytes(user.Id.ToString()));
        return this.Ok(BitConverter.ToString(hashBytes).Replace("-", "").ToLower());
    }
1 Like
2

Same issue here. I created an issue in the git repo: Confusing documentation, setAttributes not working · Issue #28 · tawk/tawk-messenger-react · GitHub

1 Like
3

any solution to this yet?

1 Like
4

Any updated on this? Im would like to move to using Tawk but its a non-starter for me if I cannot set visitor attributes in code

5

BUMP - Same error here

6

After getting this same error, I was able to pass the visitor’s name and email address to the chat widget by turning off Secure Mode in my settings and using this code:

window.Tawk_API.onLoad = function(){
                    window.Tawk_API.setAttributes({
                        name : "' . esc_js($visitor_name) . '",
                        email : "' . esc_js($email) . '"
                    }, function(error){
                    if (error) {
                            console.error("Error sending visitor attributes to Tawk.to:", error);
                        } else {
                            console.log("Visitor attributes sent to Tawk.to successfully.");
                        }
                    });
                }