400 Bad Request error when loading widget on site

Community Discussion Bug Report
1

Looking into the Console, this URL is giving me a 400 Bad Request error:

https://va.tawk.to/v1/session/start

{"ok":false,"error":{"code":"MethodNotAllowedError","message":"GET is not allowed"}}

My website is https://zylvie.com.

I don’t have any domain, country, or platform restrictions enabled.

Can anyone help me out?

2

The widget is working for your site on my end

Screenshot_20240725-230120
Screenshot_20240725-2301201080×2400 353 KB

3

Yes, it’s working for me when the user isn’t logged in.

But when the user is logged in, I prefill the Tawk.To widget with the name and email, like so:

<script>

  var Tawk_API=Tawk_API||{}, Tawk_LoadStart=new Date();

  {% if request.user.is_authenticated %}
  Tawk_API.visitor = {
  name : '{% if request.user.first_name %}{{ request.user.first_name }}{% else %}{{ request.user.email }}{% endif %}',
  email : '{{ request.user.email }}',
  };
  {% endif %}

  (function(){
  var s1=document.createElement("script"),s0=document.getElementsByTagName("script")[0];
  s1.async=true;
  s1.src='https://embed.tawk.to/64ffcc0a0f2b18434fd7fac1/1ha3ja2bl';
  s1.charset='UTF-8';
  s1.setAttribute('crossorigin','*');
  s0.parentNode.insertBefore(s1,s0);
  })();

<script>

And that seems to make it disappear.

I’m merely following the code here:

4

Update:

I solved it by adding a hash to the Tawk_API.visitor variable.

PHP example:

<?php echo hash_hmac(“sha256″,”visitor@email.com”,”your-api-key”); ?>

5

That’s great thanks for the info