I’ve designed a full popup appearance that includes a logo, header and text area in the header section (header cards), while a chat is embedded in the main section (body cards). Unfortunately, activating the chat in the options causes the defined initial appearance of the popup to disappear and the user is immediately taken to the chat interface. This results in an unsightly presentation and makes it difficult to understand the context of the window. Deactivating the chat in the body cards section restores the expected appearance, including the background, logo and other elements, but you cannot switch to the chat. Currently the popup with chat enabled looks like it does on the website - ‘https://restlords.com/en/’
Hi,
Thank you for reaching out to us. Could you please share a screenshot of your design you have set so we can review and check on it?
Looking forward to your response.