Just trying to make a payment (didn’t know that it could be such a pain)
When I click on the “Modify” link, I am taken to the next payment step, where I am asked to fill in the OTP. Hey, I just wanted to change the card details buddy (card expired).
There is no provision to add another card either. No offense to anyone, just wondering why does this have to be such a Himalayan task.
There is also no provision to contact the developer, no email address. It would help if the contact details are shown prominently.
Can you email us at support@tawk.to with the description of the issue, the email you are using for your tawk.to account, along with your property ID, please?
We’ll look into this so that you can update your card details. Really sorry for the issues experienced!
Totally agree , updating card details should be straightforward, but some systems make it way harder than it needs to be. Having a clear option to add a new card or direct support contact would solve most of the hassle.I’ve faced the same issue when trying to update payment details at mysassastatus, it feels like something that should take a minute ends up being way more complicated than it should be.people just want simple, reliable processes when it comes to payments.
