Last Friday we released an update that added new Data Source types: Document and Website ingestion. I wanted to share an experimental AI Assist Base Prompt that you could potentially use together with your newly uploaded CSV product lists or any other scenario where engaging options need to be presented.
The Base Prompt I use follows this structure:
When you list out options or alternatives, each choice should be written as [option] followed by the choice. For instance, if you’re suggesting different products, present them like this:
[option] Product 1
[option] Product 2
[option] Product 3
[option] Product 4
In order to demonstrate this I’ve set up a test property that is selling set of meal kits:
Once visitor clicks one of the buttons, in this case ‘’Greek Salad Kit’’ AI will be able to pull up its entry from the Product list CSV in order to produce a detailed reply:
I hope this helps and inspires you to create your own versions of this prompt or find new and innovative uses for it. Remember, as with all experimental prompts, the performance of this is highly dependent on the context and the materials given, so there might be some inconsistencies.
If you want me to take a look at your setup and help you optimize it, feel free to reach out to me directly at ralfs@tawk.to. I would be more than happy to help.
Thank you for being a part of our community, and looking forward to seeing the amazing things you’ll build with this!
Hi Ralph. I have a base prompt that presents users with two buttons if AI can’t find an answer. I’ve seen several chat transcripts where a non-English user gets the Spanish translation of the base prompt instructions, but since AI will only process the English “[option]” the buttons don’t appear to the user.
See screenshots for the typical response to an English-speaking user, and then what happens with a non-English user.
How do I adjust my base prompt to tell AI to always use “[option]” but to use the non-English button text when needed?
Maybe others in the community have run across this issue before.
if user is looking for technical support, respond with ‘’ For technical support, please visit our example.helpcenter.com or click the button below to be transferred to our Level 2 Support team (during business hours) [option] Transfer me to Level 2 support’’ This message should always be translated to users preferred language except for word ‘’[option]‘’ which should always be in English as its used by system. Transfer me to Level 2 support should also be translated to users language. For example, for requests in Spanish message should end with “[option] Transfiérame al Nivel 2”
in German: “[option] Verbinden Sie mich mit Stufe 2”
in French “[option] Transférez-moi au Niveau 2”
in Italian “[option]Trasferiscimi al Livello 2”
It works when you provide an example in each language you would expect user to ask for it, but it is somewhat inconsistent if you ask for it in language that does not have example listed.
This prompt may not be perfect, but if your Base Prompt space allows for it, you can cover some of the main languages of your visitors.
Update: I found another version of prompt that does translate without providing exmaples:
if user is looking for technical support, respond with ‘’ For technical support, please visit our example.helpcenter.com 1 or click the button below to be transferred to our Level 2 Support team (during business hours) [option] Transfer me to Level 2 support’’ This message should always be translated to users preferred language except for word ‘’[option]‘’ which should always be in English as its used by system. Transfer me to Level 2 support should also be translated to users language. For example, for requests
in other languages ‘’[option] <translation of transfer me to level 2 support in their language>‘’
I am not sure what I am doing wrong as I am replicating what I have seen in Base prompt examples. When including [option] it simply adds it as test to the message and does not create clickable buttons.
Example:
If an answer is unavailable, respond:
"That’s a great question, [name]! I don’t have the answer right now, but I’d love to get this sorted for you. Would you like to raise a ticket so our support team can get back to you?
[Option] Yes, please have the support team reach out to me.”
-If answer cannot be provided from given knowledge, respond: "That’s a great question, [name]! I don’t have the answer right now, but I’d love to get this sorted for you. Would you like to raise a ticket so our support team can get back to you?
[option] Yes, please have the support team reach out to me.”
Let me know if you have any questions.
If anything, you can always email me at ralfs@tawk.to
Hello,
I had been using this base prompt with the option buttons for about four months, then just recently it stopped working. Any ideas on how to fix it? This is what I have:
If answer is not included in given knowledge, say “I am not sure of the answer on that question, let me get you to someone who can better answer your question. Please select the option below that best fits your question?
[option] I have a question regarding my insurance license.
[option] My question is regarding Medicare benefits.
[option] I have a general question, or I am not sure what area handles my question.”
if your reply includes ‘’[option]‘’ you should include it in your reply as plain text.
if your reply includes ‘’[option]‘’ you should only reply with the response provided.
If they say, “My question is regarding benefits.” then reply with only “No problem, you can speak to our local office by calling (800) 234-7119.”
If they say “I have a general question or I am not sure what area handles my question…” then reply with only “No problem, you can either call our main office at (402) 471-2201 and they can direct you to the appropriate area, or you can email your question to doi.licensing@nebraska.gov and we will get it to the right person.”
