AI Chat Page Context Awareness

Community Discussion AI Assist
1

We want our AI chat to automatically detect the page a user is on (e.g., product page, FAQ, category) when they start a conversation. For example:

  • If a user asks, “Is this waterproof?” while on a product page, the AI should know “this” refers to that specific product.
  • No need for users to mention the product/page explicitly — the AI should infer context from their location.
  1. Is this feature currently supported in common AI chat systems?
  2. If yes: How to configure it? (e.g., pass URL/product ID via chat widget, inject metadata into prompts).
  3. If no: Is it feasible to implement?

Example Use Case:

  • User opens chat on example.com/products/blue-widget.
  • AI receives product_id=123 or URL and uses it to answer questions like “What’s the warranty?” without requiring the user to specify “blue widget.”

Appreciate any insights or examples! :pray:

1 Like
2

We have the same request. We reached out to tawk.to and had a call with one of their developers and they let us know that this is currently not supported. It sounds like they are working on a way to pass through page specific context but I have no idea when that will actually release. If you ended up finding a clever way to accomplish this please share how you set this up! :pray:

3

Hi,

Thanks for sharing your idea with one of our developers in a call. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.

4

I would like to add my backup for this recommendation. In our case example, a person might say “Im struggling to submit my response on this form” and the bot as asking the the URL of the page the user is referring to, but it should know as the chat log clearly shows the URL the user is on at the time.

5

Hi @JohnH ,

This has been on our radar for some time, and while we can’t guarantee delivery in the immediate term, we’re actively aiming to have it addressed either later this quarter or in the third quarter of 2025.

You may check this post:
Enable Context-Aware API Calls by Passing Current Page URL to Apollo AI - Community Discussion / Feature Requests - tawk.to Community

6

Q3 2025 sounds great, I’m just wondering if there would be a work around I can try in the current set up.
Like having the ai bot say something generic like “unless the form you are having issues with is on this page, please provide the URL of the page in question along with your contact details and someone will be in touch. Otherwise just provide your contact details”

And if this is possible, where would I put this in the settings?

E.g. base, text, or q&a, etc.

7

Hi,

Thanks for your message!

At the moment, there isn’t a workaround available to fully achieve what you described using the current setup. We understand how useful this functionality would be, and we’re currently waiting for the final update from our team before the feature is officially released.

We truly appreciate your patience and understanding as we work to improve the platform. If there’s anything else we can assist you with in the meantime, feel free to let us know — we’re here to help!