AI Chat Page Context Awareness

Community Discussion AI Assist
1

We want our AI chat to automatically detect the page a user is on (e.g., product page, FAQ, category) when they start a conversation. For example:

  • If a user asks, “Is this waterproof?” while on a product page, the AI should know “this” refers to that specific product.
  • No need for users to mention the product/page explicitly — the AI should infer context from their location.
  1. Is this feature currently supported in common AI chat systems?
  2. If yes: How to configure it? (e.g., pass URL/product ID via chat widget, inject metadata into prompts).
  3. If no: Is it feasible to implement?

Example Use Case:

  • User opens chat on example.com/products/blue-widget.
  • AI receives product_id=123 or URL and uses it to answer questions like “What’s the warranty?” without requiring the user to specify “blue widget.”

Appreciate any insights or examples! :pray:

1 Like
2

We have the same request. We reached out to tawk.to and had a call with one of their developers and they let us know that this is currently not supported. It sounds like they are working on a way to pass through page specific context but I have no idea when that will actually release. If you ended up finding a clever way to accomplish this please share how you set this up! :pray:

3

Hi,

Thanks for sharing your idea with one of our developers in a call. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.