Love the AI and it’s doing a great job but I noticed twice in the last month it gave product suggestions to a customer for products that are “disabled” in our shopping cart (so either out of stock or discontinued)…wondering if I need to delete these products so their content is no longer available to the AI?
Hello ICN Janice,
We appreciate your feedback to the AI Assist Add-on.
We would like to know more details and clarifications regarding your concern.
- How did you provide AI with the data for your products?
- Do you have an API integration with your systems?
- Are you using Shopify or WooCommerce?
- Have you provided a product list using one of the options in data sources? Or have used to collect data information through AI Assist’s Web Crawler?
- May I have your website URL or property ID?
Kindly provide these as much as possible for us to get a clear view on this.
Thank you.
Found it! In the Help Center is an article about how-to-fix-incorrect-responses-delivered-by-ai-assist…(sorry won’t let me paste the URL)
That answers the question about discontinued products for sure but can the AI recognize that a product is out of stock?