AI Persona briefly showed up on my site, but then stopped?

[JethroPaul]

Hi,

Please note that once the chat widget is installed on your website, you can only choose one icon style that will be applied across all your web pages(screenshot attached).

By default, the round icon will appear after the installation is complete.

If you’d like to change this, the article linked above provides step-by-step instructions on how to use a custom image to launch the chat widget window.

[DougJ]

@JethroPaul

Please note that once the chat widget is installed on your website, you can only choose one icon style that will be applied across all your web pages

I understand. Would be a nice feature for that one icon to be editable in that same interface. I will try to look into the guide you linked.

[stevenparker0655]

Hey DougJ,

That’s an interesting issue — I’ve run into something similar before with frontend widget integrations. Here are a few checks & suggestions that helped me:

1. Caching Conflict
   If your site is behind a caching layer (e.g. server-side cache, plugin cache, CDN cache), the AI persona widget may not load after first visit. Try flushing the cache and reload to see if it appears again.

2. Script Load Order
   Make sure the persona / AI widget script is included after any heavy JS or theme script that may block render. Sometimes script tag positioning in header/footer affects whether it runs consistently.

3. Plugin / Theme Compatibility
   Double-check if any recent theme update or plugin change disabled or broke the integration. You might want to revert recent updates temporarily and test if the persona returns.

4. Console Errors & Network Panel
   Open your browser’s dev tools → check Console tab for JavaScript errors, and Network tab for 404 or failed requests pertaining to the AI persona resource.

If you want, I can try reproducing the issue using your site URL (in staging/debug mode) and suggest the specific line of code or script tag placement that might fix it.

[Kasiabombasia]

@DougJ

I created an AI Persona and it


showed up on my site, which was really cool. But then stopped — went back to the generic looking chat widget icon. How can I get the AI Persona to actually show its icon and name etc?

**strong

2025-10-21T22:00:00Z

text**

[Jasonreed]

From what support mentioned earlier, it seems the AI Persona avatar only shows after the AI or agent actually joins the chat. When the widget is minimized and no chat has started, it will still display the default icon.

If the avatar used to show right away before, it might be a caching issue or an older widget script. Try clearing your site cache and double-check that the latest widget code is installed.

If you want the avatar always visible, you can use the “custom button/image” option to replace the default bubble icon.