Hi,
Please note that once the chat widget is installed on your website, you can only choose one icon style that will be applied across all your web pages(screenshot attached).
If you’d like to change this, the article linked above provides step-by-step instructions on how to use a custom image to launch the chat widget window.
I understand. Would be a nice feature for that one icon to be editable in that same interface. I will try to look into the guide you linked.
From what support mentioned earlier, it seems the AI Persona avatar only shows after the AI or agent actually joins the chat. When the widget is minimized and no chat has started, it will still display the default icon.
If the avatar used to show right away before, it might be a caching issue or an older widget script. Try clearing your site cache and double-check that the latest widget code is installed.
If you want the avatar always visible, you can use the “custom button/image” option to replace the default bubble icon.
