Apollo and Shortcuts

Community Discussion AI Assist
1

I am trying to write an instruction for Apollo to automatically respond with a specific shortcut message based on the department that is selected for the chat. It seems to recognize the department fine, but instead of responding with the shortcut message it just types the shortcut.

Here is my instruction: If chat contains “Department : Licensing”, then reply with only shortcut /TAG1.
Apollo message response = /TAG1

I feel like it is just a formatting issue but I just can’t figure it out. Any help is appreciated.

Thank you,
Kevin

2

Hi @Kevin.S ,

Thanks for reaching out to us.

May I ask if you’ve tried using Scenarios for your AI Agent? This may help you achieve the behavior you’re looking for. You can learn more about it here:

You can use the department’s name as the triggering phrase and then provide the appropriate instructions for the AI in the STEPS field. This allows the AI to recognize the trigger and respond according to the workflow you’ve defined.

If you have any questions while setting it up, feel free to let us know. We’ll be happy to help.