This is something tawk.to developers are looking into they will optimize it on system level.
If you find a way to consistently replicate this, please email a screenshot along with inquiry that prompted the [link] in message to ralfs@tawk.to
I’m facing a similar issue. The link description is provided alongside the link text, but without the HTML tags. This means users have to copy and paste the link, rather than simply clicking on it.
yeah… been dealing with this problem since AI asistant release. and there is simply not a way to fix it. sometimes it will display links sometimes it wont. the offical answer is that the widget isn’t compatible with hyperlinks.
Me sirvió mucho tocar el base prompt y obligarlo:
“Cada vez que vayas a dar un link sobre xxxxx necesito que pongas la url completa”
A partir de eso, el 80% de las veces el link se ve bien
Translation :
It really helped me to modify the base prompt and make it mandatory:
‘Every time you’re going to provide a link about xxxxx, I need you to include the full URL.’
Since then, 80% of the time the link displays correctly.