When I am working in the inbox, I find myself unable to trust that Auto Refresh works — it often does, but not always. Too often I have opened up a seemingly open topic, only to find that I just closed it (I don’t rely on my memory when a computer should do the remembering for me).
This means that I am using the refresh button in the browser every time I go back to the Inbox from a ticket, because I can’t trust that the information in the inbox is current.
I would love to be able to trust the Auto Refresh setting completely. Please make it worth my trust.
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Same issue still. The whole infra seems very slow.
Hi all,
@Thorlakur, I’m sorry this went unanswered for so long. That shouldn’t have happened. I’m passing the issue to our developers: when a ticket is closed and you go back to the Inbox, its status doesn’t update until you reload the page.
@csongor, could you tell me more about the slowness?
- Which actions are slow (loading the Inbox, opening a ticket, sending a reply, switching views)?
- Roughly how long they take.
- Since when you’ve noticed it.
- Browser and OS, and whether you use the web dashboard or the desktop app.
Thanks both.
