Thank you for your questions and welcome to the community. Allow me to answer your questions in bullet form.
In the ticket system:
When a person sends a message in a ticket, an automatic message is not possible at the moment. You will need to manually type in your response. However, you can create templates or shortcuts for frequently used answers to save time.
Live chat transfers:
At the moment, adding a transfer to an agent feature is not possible. However, your team has the ability to choose and join any incoming chats as needed.
We will soon be launching our AI Assist, which is a paid feature (but will be free up to a certain volume) that can help with basic inquiries and provide initial information. You can learn more about it here: AI Assist
Our team is currently evaluating the feasibility and potential benefits of incorporating such capabilities. While we cannot make any promises or commitments at this time, we appreciate your suggestion.
Feedback at the end of the conversation:
Thank you for your suggestion. We value your feedback and will bring it to our product team for consideration. But again, we cannot make any promises or commitments at this time.
We have agents available 24/7. If you require additional assistance, you can explore our hired agent service add-on. You can find more information about it here: Hire Chat Agents
If you have any further questions or need assistance, please feel free to ask. We’re here to help!
Thank you for reaching out to us with your questions and suggestions. Let me address each point:
Regarding the community feature: We appreciate your suggestion about adding a community system to tawk.to. At the moment, we don’t have this specific feature available. However, we continuously work on improving our platform and will take your suggestion into consideration for future developments.
Automatic email notifications for suggestions: Currently, we don’t have an automated email system in place for notifying users when they submit suggestions. However, we understand the value of such a feature and will consider it for potential implementation in the future.
We appreciate your feedback and ideas to enhance the tawk.to experience. We’re constantly working on improving our platform and adding new features based on user input.
If you have any further questions or suggestions, please feel free to let us know. We’re here to assist you.
Thank you for your final suggestion. Let me address each point concisely:
Assistant bot for phone calls on your phone number: Currently, tawk.to primarily focuses on live chat and messaging features. While we don’t have a specific assistant bot for phone calls, we appreciate your suggestion and will consider it for future enhancements. We always strive to improve our services based on user feedback.
SMS reminders for appointments: At the moment, tawk.to does not offer an integrated feature for sending appointment reminders via SMS. However, we understand the importance of such functionality and will take your suggestion into consideration for potential future updates. In the meantime, you may explore other external solutions that can integrate with our platform to fulfill this requirement.
We appreciate your suggestions, as they help us understand the needs of our users better. If you have any more ideas or questions, please feel free to share them with us.