The “Call” feature opens a Skype link … but Skype has been discontinued for over a year. Does this feature work with any other calling features, such as Twilio or Google Voice?
Also, and this is likely a feature request, but it would be nice to use this function, or one like it, to log a call for the client. If the client calls us, or we call them, to record the occurrence of the call and some notes about it in the Contacts/CRM component of tawk.to
Thank you for your feedback and for bringing this up.
You’re correct that the Call button currently opens a Skype link. At this time, the feature does not support other calling services such as Twilio or Google Voice.
As for your suggestion, having the ability to initiate calls through another provider or log inbound/outbound calls with notes directly in the Contact/CRM section would certainly be a useful enhancement. While this functionality isn’t currently available, I’ve noted your feedback as a feature request and will pass it along to our product team for consideration.
We appreciate you taking the time to share your ideas, as they help us improve tawk.to. If you have any other suggestions or questions, please let us know.
Regards,