Can the connection be optimized for mainland China? Will that reduce network latency?
Hi tianyu,
Thank you for your question.
Please note that tawk.to is currently not supported in mainland China due to network restrictions in the region. As a result, visitors and agents accessing tawk.to from mainland China may experience connectivity issues, higher latency, intermittent access, or may be unable to connect to the service altogether.
Because these restrictions are outside of our control, we are unable to provide a dedicated optimization solution or guarantee performance improvements for users connecting from mainland China.
Thank you for your understanding.
Regards,