Thank you for reaching out, and thanks for sharing the screenshot .
The message “You do not have access to perform this action” indicates that the account you’re currently using doesn’t have sufficient permissions for the action you’re attempting.
To further check, could you please provide some additional context about what you’re trying to achieve and the steps that lead to this error?
Additionally, if you could provide the website URL where the tawk.to chat widget is installed, that would be helpful for our investigation.
Looking forward to your response.
Regards,
Janice
I am the only user on this account and have no restrictions on it. I should never see this warning.
Url is dedicatedPresentation.com
Thanks for the additional information. Since you are the only user on the account and have Admin access with no restrictions, the error doesn’t appear to be caused by your user permissions.
So we can assist you properly with this issue, I suggest scheduling a call with our team through this link.
Please note that times are shown in 24-hour format, and meetings will be held on Zoom.
Thank you.