a few days ago I reported that it was impossible to upload videos to the knowledge base via ‘Articles’. you kindly fixed that within a few hours. Unfortunately now it is impossible to load a written document AND a video, it appears to upload correctly but when you look at the article directly ( thru’ the dedicated articles list) the video remains and the text has disappeared. Keith
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Hi @captainkeith,
Thanks for reaching out to us. Could you please share a short recording of the issue using the browser extension jam.dev? This will help our team better understand and investigate what’s happening.
I also tried replicating the issue on my end and was able to add both a paragraph and a video successfully.
Looking forward to your response.
Sorry, I don’t have the technical skills to use jam.dev. I have tried almost every combination of publishing to the knowledgebase using private or public, and all that ever is published is the title. The main body when I eventually am able to select camera does not appear when I select the article through the normal green book thing.
Hi @captainkeith,
We’re aware of this issue and the team is working on a fix.
In the meantime:
- Only paste in plain text.
- Use the editor to format it (bold, bullet points, etc.)
- If you need to add an image or video, use the appropriate block (/image or /video) and add it via the block.
Thanks for your patience while we sort this out!
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Currently, Tawk.to’s knowledge base doesn’t support publishing text and video in the same article at once.
Workaround: paste only plain text for your content, format it in the editor, and add videos/images using the dedicated blocks (/video or /image). This ensures both appear correctly until the team releases a fix.